Personalisation
Personalisation, and the introduction of self-directed support, has meant changes for third sector service providers including:
- thinking differently about service provision and support available locally, how it is delivered, and what difference it makes to people's lives
- ensuring that all staff training and development is informed by the principles of personalisation
- financial management and costing services differently
- building relationships and marketing to people using the service, as well as with commissioners, local authority care managers and the wider community
- developing a ‘Personalisation Statement' that staff and service users are informed of, and using this to evaluate current delivery and identify areas for improvement
- thinking innovatively, and making continuous improvements in partnership with people using the service, and their carers.
VAS runs events and training on personalisation related themes - find relevant forthcoming courses.
Useful Links
Sheffield City Council - Adult Social Care
Useful information and tools around self directed support.
In Control
Information on latest developments around personalisation.
Documents
Guidance for voluntary sector service providers on the Equality Act 2010, produced by the Government Equalities Office. Download document
A quick start guide to positive action in service provision, for voluntary and community organisations. Produced by the Government Equalities Office. Download document
A report highlighting the implications of personalisation on third sector organisations. Download document