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Aims & Principles

The aim of the following procedure is to
resolve disputes that may arise in the
implementation of the Compact, as
expeditiously as possible, consistent with the
principles of openness and fairness to all
parties. It is also intended to ensure that
the process of monitoring and developing
the Compact is informed by disputes that
may arise from time to time.

Enquiries

Initial enquiries about difficulties or disputes
which have arisen in the conduct of
relations between, on the one hand,
members or officers of the Council, and on
the other hand, organisations,
representatives or officers from the
Voluntary and Community sector, should be
addressed by either party concerned to
Rebecca Ingram, Partnership Development
Officer, Sheffield City Council, telephone
273 5400 or email
rebecca.ingram@sheffield.gov.uk. The
enquiry may be re-directed to an
appropriate City Council or Voluntary and
Community Sector officer, in order to
resolve the matter at an early and informal
stage.

If the matter cannot be resolved at the
informal/enquiry stage, the following stages
will be pursued.

Stage One

The enquirer will be asked to explain in
writing (as clearly and concisely as possible)
the difficulty or dispute which has arisen,
including (as appropriate):

· a summary of the issues in dispute

· the Compact code or practice, principle

or guideline which is held to be infringed

· names and roles of parties involved

· dates of relevant events/episodes

· copies of relevant correspondence

· what action has been taken to resolve the

matter to date.

The written enquiry will then be referred to
the joint chairs of the Compact Steering
Group, who will decide if

it is a matter that falls within the
remit/scope of the Compact

Sheffield

Disputes Procedure

Strengthening the relationship between the Voluntary

and Community Sector & Sheffield City Council

Compact

This document has been produced in partnership between
the Voluntary and Community Sector & Sheffield City Council