VOLUNTARY ACTION SHEFFIELD CUSTOMER CHARTER
As a customer of Voluntary Action Sheffield you will... ...be dealt with promptly. The reception service at Voluntary Action Sheffield will respond to your initial enquiry within two working days or within the deadline agreed with you. ...only have to make one call to access the full range of our services. We will direct you internally to the service that you need. If you need something which we can't provide, we will do our best to find out if someone else provides it and signpost you to that resource or service. ...always know if there will be a charge for the service you require. Once we have identified what service you need, we will be clear if there is a charge for that service so that you can make an informed decision. ...receive a service that is impartial, objective and confidential We will treat your enquiry in confidence and only disclose your details to anyone outside of Voluntary Action Sheffield with your knowledge. ...receive a service that is based on the most accurate and relevant information sources. We are committed to the continuous professional development of our staff, and to ensuring that we use and access the latest up to date information and resources to deliver an excellent service. ...be encouraged to feedback your views on the service you have received to help us evaluate and improve the quality of our services. As part of this you will have access to Voluntary Action Sheffield's Comments and Complaints Policy. We will use the feedback you give us to continually improve the quality of our services to better meet the needs of local voluntary and community organisations.