Training Programme September 2009 - July 2010 Welcome to Voluntary Action Sheffield's Training Programme 2009 ­ 2010 Voluntary Action Sheffield (VAS) is an independent voluntary organisation that supports the development of the voluntary and community sector (VCS) locally. VAS provides a wide range of support and services to organisations, helping new and small groups that are starting up, as well as those that are already established. VAS's services and work include: · · · · · · · · · Group development support and advice on matters such as constitutions, management committees, fundraising and sustainability and quality systems Specialist services including community accountancy and payroll, legal advice, HR advice and ICT advice Volunteer Centre Open training programme and tailored training packages Event management service Information and publications including Voluntary Action News, available at www.vas.org.uk and information sheets Conference facilities, room hire and office accommodation at The Circle, www.thecirclesheffield.org.uk Planning and partnership work with health, housing and social care organisations and statutory partners Involvement in strategic partnership working relevant to the VCS and VAS's work. VAS is the host organisation for the Sheffield Local Involvement Network (LINk) Contents Get the Credit Optional accreditation is available on some courses. Learners can complete some additional work following the course (supported by the tutor) in order to gain an OCN certificate and `Get the Credit'. For information about relevant options, work required and cost for OCN certificates please contact Christine Healey on 0114 253 6627 or email c.healey@vas.org.uk Costs: Accreditation following a oneday course, through distance learning with email support, should cost £35. Accreditation for longer courses is priced according to additional support and registration fees required. General Information .................................................4 Calendar.....................................................................6 Categories Accredited National Qualifications ......................11 Administration ...................................................18 Communicating .................................................19 Essentials ...........................................................24 Finance ..............................................................26 Information and Communication Technology (ICT).................................................31 Management .....................................................34 Mental Health ....................................................38 Personal Development........................................44 Volunteer Management .....................................46 Working With Service Users........................... 48 If you can't see the training you're looking for in this programme, please use the link on the website: www.vas.org.uk or email: training@vas.org.uk or telephone: 0114 253 6623. Booking form ....................................inside back cover Cost Bands A ½ day B 1 day C 1½ days D 2 days Price per person on an open course VAS members Voluntary or community groups Statutory or other 35 40 75 70 80 150 110 120 225 150 160 300 Minimum price of tailored course (up to 16 people) on client's premises Voluntary or community groups Statutory or other 350 500 600 850 850 1200 1000 1500 Longer courses are individually priced. Please see the individual course description for details. 4 General Information Voluntary Action Sheffield (VAS) has been providing training for the voluntary and community sector for over a decade. We train more than 1,500 individuals from over 500 organisations each year. Our courses cover a wide range of topics ­ from management and finance to mental health and personal development - and are delivered by experienced and knowledgeable trainers. Almost all our training events take place at The Circle, our modern and vibrant venue, in Sheffield city centre. VAS is keen to make sure that its training is of high quality, affordable and meets the needs of voluntary and community organisations. For more information about training, or if you have ideas for courses, or any other feedback, please contact the Training Team on 0114 253 6623 or email training@vas.org.uk. If you have any other comments or complaints, please contact John Farmer, External Services Manager on 0114 253 6628 or email j.farmer@vas.org.uk. Equality and Diversity VAS is committed to promoting diversity and equality of opportunity, and recognises that no employees, volunteers, members or service-users should experience discrimination. In particular, VAS's training programme should be delivered in a spirit of anti-discriminatory practice, where learners and trainers respect and value individual differences. If you feel that these principles have been endangered or violated, please tell the VAS Training Team. Copies of our policies are available on request. Making a Booking The easiest way for you to make a booking is via our website, www.vas.org.uk or, alternatively, photocopy and complete the booking form at the back of this document and fax or post it to us. We cannot accept telephone bookings or reservations. We prefer to use email to confirm your booking so, if you have one, please ensure your direct email address is on your booking form. If possible, avoid using generic email addresses such as info@... etc. Please let us know if you have not heard from us within a reasonable amount of time of submitting your form, as you can only attend a course once you have received written confirmation. We will send joining instructions at least 14 days before each event, which will include venue details. We cannot accept responsibility for non-arrival of this information. If you have not heard from us 7 days before the event, you should contact us on 0114 253 6623. Health and Safety and the Safe Learner Most of VAS's training takes place at The Circle, a purpose-built training venue offering full accessibility. VAS will carry out a risk assessment if training takes place at a different venue to ensure that, as far as possible, all learners and trainers are safe and all unnecessary risks are controlled. Learners are required to respect the arrangements that VAS staff and trainers make to minimise risk and comply with Health and Safety guidelines. Travelling to and using our venues You will receive directions to venues but, due to the ongoing building work in and around Sheffield city centre, we strongly recommend that you plan your route well in advance as car parking is limited and road access may vary. The most efficient way to travel to The Circle is by Supertram where you can make use of the Park and Ride facility. Park and Ride sites are located at Meadowhall, Valley Centertainment, Halfway, Parkway Central, Malin Bridge and Middlewood. The Circle is less than a 5 minute walk from the nearby tram stops on West Street. All the venues we use are accessible to disabled people. Advice If you are unsure about whether a course meets your training needs, please contact the Training Team before you book. You can can also contact us to discuss a training requirement that is not in the current programme. 5 Payment To secure your place, please send a cheque (made payable to Voluntary Action Sheffield) for the full amount with your booking form or alternatively, we can provide an invoice if requested. However, to confirm your place, you must make payment within 21 days of the date on the invoice. If you are applying for a bursary, please send the deposit (see below) when you return your bursary form. which is the normal fee for the course. Your place will not be guaranteed unless this deposit is paid in advance. Upon attending the course the deposit cheque will be returned to you. Each eligible organisation may take up bursary places to a maximum value of £320 on courses in an academic year. Cancellations Please let us know as soon as possible in writing if you cannot attend. If someone is attending in your place, please complete a booking form to inform us of this. We cannot accept telephone cancellations or amendments. To receive a refund please write to us (either by email, fax or letter), giving us at least 14 days notice. Places cancelled with less than 14 days notice or unfilled places will not be refunded. Bookings made and cancelled within our 14 day notice cancellation period will still be charged at the full course fee. VAS reserves the right to withdraw a course at any time. In these circumstances, participants will be offered a full refund or an alternative course or date if applicable. Free places The VAS Training Bursary Fund can provide free or low cost places for: · volunteersandmanagementcommittee members · paidstafffromgroupswith(organisational) incomes of up to £50,000 per year · membersofunfundedcommunityandself help groups. To apply for a bursary, please request a form at the time of booking. If you are offered a free place, you will need to pay a deposit by cheque, What's New? We've added some new courses to this year's calendar Managing Your Organisation's Web Presence ......19 Networking Skills ................................................ 19 Communication Skills for Conflict Transformation ................................................... 21 Faith Awareness .................................................. 21 Conflict Resolution in the Workplace .................. 22 Introduction to Mediation Skills........................... 22 Bank Reconciliation and Petty Cash ..................... 27 Introduction to Microsoft Outlook ....................... 32 Introduction to Adobe Photoshop Elements ........ 33 Getting the Best from Your Staff ......................... 34 Working from Home - what organisations need to know ..................................................... 34 Preparing for Management ................................. 34 NEW Developing into Senior Management .................. 36 Outcome-based Accountability (OBA) ................. 37 Coping with Loss and Bereavement .................... 39 Mental Health Act Awareness ............................. 39 Working with People with Bipolar Disorder ......... 40 Mental Health and Domestic Violence ................. 41 Depression Awareness ........................................ 42 Confidence at Work............................................ 44 REVEAL Yourself ................................................. 45 Organising Your Volunteer Programme ............... 46 Working with Young Volunteers.......................... 47 Initial Client Interviews ........................................ 48 Working with Vulnerable People: An Introduction ... 49 6 Course Calendar September 25 Page December 2009 1 1 2 3 3 3 8 8 9 9 10 16 Page ILM Level 3 Award in First Line Management ....... 13 October 2009 1 1 6 6 7 7 8 13 14 14 15 15 20 20 21 22 22 Page ILM Level 5 Award in Management ..................... 13 Mental Health Awareness .................................... 38 Introduction to Microsoft PowerPoint 2003 ......... 31 Emergency First Aid at Work ................................ 24 Microsoft Excel Book-keeping .............................. 26 Payroll and Expenses ............................................ 26 Managing Your Organisation's Web Presence ...... 19 Safe Working and Handling Conflict .................... 19 Time Management .............................................. 44 Getting Your Service Users Involved ..................... 48 Understanding Full Cost Recovery ........................ 26 Certificate in Food Safety in Catering ................... 14 Working to Promote Recovery ............................. 38 Minute Taking Skills ............................................. 18 Bank Reconciliation and Petty Cash ..................... 27 Coping with Loss and Bereavement ..................... 39 Understanding Financial Accounts ....................... 26 Motivational Interviewing .................................... 19 Health and Safety in the Workplace ..................... 14 REVEAL Yourself ................................................. 45 Presentation Skills and Public Speaking ................ 21 Working with Depression and Anxiety ................. 39 Financial Planning in Voluntary Organisations....... 28 Introduction to Microsoft Publisher ...................... 31 Initial Client Interviews ......................................... 48 Working with Vulnerable People: An Introduction 49 Supervision Skills ................................................. 35 Using Emotional Intelligence for Managers .......... 35 Mental Health Problems - Diagnoses and Treatments ......................................................... 40 Working with Asperger Syndrome ....................... 40 January 2010 Page November 2009 3 3 4 4 4 5 5 10 10 11 11 12 12 17 18 19 24 25 25 26 28 Page How to Be More Assertive ................................... 44 Involving Refugee Volunteers ............................... 46 Mental Health Act Awareness .............................. 39 Networking Skills ................................................. 19 QuickBooks ......................................................... 27 Confidence at Work ............................................ 44 Introduction to Microsoft Excel ........................... 31 Health and Safety Risk Assessment ...................... 24 Communication Skills for Conflict Transformation 20 The Effective Receptionist .................................... 18 Equality and Diversity ........................................... 24 Suicide and Risk Assessment ................................ 39 Budgeting and Cash Flow Preparation ................. 27 Financial Practice and Procedures ......................... 27 Working with Women's Groups ........................... 48 Getting the Best from Your Staff .......................... 34 Working from Home ­ what organisations need to know .............................................................. 34 Faith Awareness .................................................. 20 Preparing for Management .................................. 34 Working with Young People ................................ 48 The Roles and Responsibilities of a Management Committee ......................................................... 35 6 7 12 12 12 13 13 14 19 19 20 20 21 22 26 26 26 28 ILM Level 5 Award in Management ..................... 13 NOCN Level 3 Certificate in Information, Advice or Guidance ....................................................... 12 QuickBooks ......................................................... 27 Understanding Full Cost Recovery ........................ 26 Payroll and Expenses ............................................ 26 Emergency First Aid at Work ................................ 24 Introduction to Microsoft Access 2003................. 31 Confidence Building ............................................ 44 Working with People with Bipolar Disorder .......... 40 Telephone Skills ................................................... 21 Supporting Service Users to Change .................... 49 NOCN Level 3 Award in Managing Volunteers ..... 15 Solution-Focused Therapy Skills for Non-therapists .. 15 Working to Promote Social Inclusion .................... 41 Attracting and Keeping Volunteers ...................... 46 Management Skills for New Managers ................. 34 Microsoft Excel Book-keeping .............................. 26 Becoming an Exceptional Administrator ............... 18 Working with People Who Use Substances .......... 50 Mental Health and Domestic Violence ................. 41 February 2010 2 3 3 4 4 4 9 9 10 11 Page Making the Most of Meetings ............................. 20 ILM Level 2 Award in Team Leading ..................... 16 Working with People Who Hear Voices ................ 41 Working with a Group ......................................... 16 Managing Multiple Funds .................................... 28 Motivational Interviewing .................................... 19 Bank Reconciliation and Petty Cash ..................... 27 Data Protection.................................................... 24 Intermediate Microsoft Excel ................................ 32 Understanding Self Injury ..................................... 41 7 23 23 24 24 25 25 Project Management ........................................... 35 Introduction to Training Skills ............................... 16 Organising Your Volunteer Programme ................ 46 How to Write a Business Plan............................... 25 Understanding Eating Disorders - The Maudsley Method .............................................................. 42 Budgeting and Cash Flow Preparation ................. 27 March 2010 2 3 3 4 5 9 9 10 10 11 17 18 23 23 24 25 25 Page Customer Focus ................................................... 20 Working in a Culturally Appropriate Way ............. 42 Health and Safety Risk Assessment ...................... 24 Getting Your Service Known ................................ 20 Facilitation Skills .................................................. 17 An Introduction to VAT for Charities .................... 28 Intermediate Microsoft Access 2003 .................... 32 QuickBooks ......................................................... 27 How to Be More Assertive ................................... 44 Mental Health Awareness .................................... 38 Preparing for Management .................................. 34 Time Management .............................................. 44 Getting Your Service Users Involved ..................... 48 Motivation Through Appraisal.............................. 35 Working with Young Volunteers .......................... 47 The Effective Receptionist .................................... 18 Understanding Full Cost Recovery ........................ 26 11 12 12 13 13 18 18 19 19 20 25 25 26 27 Coaching Skills .................................................... 20 Suicide and Risk Assessment ................................ 39 QuickBooks Advanced ......................................... 28 Involving Refugee Volunteers ............................... 46 Working with People with Learning Difficulties .... 50 Supervision Skills ................................................. 35 Intermediate Microsoft Access 2003 .................... 32 Budgeting and Cash Flow Preparation ................. 27 Conflict Resolution in the Workplace ................... 22 Creative Thinking................................................. 45 Professional Boundaries ....................................... 37 Attracting and Keeping Volunteers ...................... 46 Outcome-based Accountability ............................ 37 Depression Awareness ......................................... 42 June 2010 8 9 9 10 10 10 12 15 16 16 17 17 17 17 22 22 24 29 30 Page April 2010 1 1 20 20 21 22 22 22 27 28 28 29 Page Emergency First Aid at Work ................................ 24 Mental Health Problems ­ Diagnoses and Treatments ......................................................... 40 Minute Taking Skills ............................................. 18 Introduction to Microsoft Outlook ....................... 32 Managing Multiple Funds .................................... 28 Working to Promote Recovery ............................. 38 Planning for Sustainability .................................... 36 Event Management ............................................. 36 Financial Practice and Procedures ......................... 27 Working with People who Self-Injure ................... 42 Advanced Microsoft Excel .................................... 32 Financial Planning in Voluntary Organisations....... 28 Introduction to Microsoft Excel Book-keeping ...... 31 Payroll and Expenses ............................................ 26 QuickBooks ......................................................... 27 Emergency First Aid at Work ................................ 24 Making the Most of Meetings ............................. 20 Working and Living with Psychosis and Paranoia .. 43 Payroll and Expenses ............................................ 26 Time Management .............................................. 44 Health and Safety in the Workplace ..................... 14 Management Skills for New Managers ................. 34 Understanding Full Cost Recovery ........................ 26 The Roles and Responsibilities of a Management Committee .......................................................... 35 Introduction to Training Skills ............................... 22 Organising Your Volunteer Programme ................ 46 Bank Reconciliation and Petty Cash ..................... 27 Assessing and Minimising Risk for Front Line Staff .. 37 Becoming an Exceptional Administrator ............... 18 Presentation Skills and Public Speaking ................ 21 An Introduction to Mediation Skills ...................... 22 July 2010 1 1 6 6 7 7 8 14 16 20 Page May 2010 5 5 6 6 11 Page Introduction to Microsoft PowerPoint 2003 ......... 31 Developing into Senior Management ................... 36 Working with Depression and Anxiety ................. 39 Dealing with Difficult People ................................ 36 Initial Client Interviews ......................................... 50 Working with People Who Hear Voices ................ 41 Managing Stress at Work..................................... 37 Assertiveness in Practice ...................................... 45 Introduction to Microsoft Access 2003................. 32 Understanding Management Accounts ................ 29 Getting Your Service Known ................................ 20 Safe Working and Handling Conflict .................... 19 Minute Taking Skills ............................................. 18 Mental Health Awareness .................................... 38 Introduction to Adobe Photoshop Elements ......... 33 8 Index of Categories with Course Titles Accredited Courses and National Qualifications Page Certificate in Food Safety in Catering - Chartered Institute of Environmental Health (CIEH) accredited ..........................................................................................................................14 Facilitation Skills - Open College Network (OCN) Level 2 or Level 3...............................................17 First Line Management - Institute of Leadership and Management (ILM) Level 3 Award .................13 Health and Safety in the Workplace - Chartered Institute of Environmental Health (CIEH) accredited ...............................................................................................................14 Information, Advice or Guidance ­ National Open College Network (NOCN) Level 3 Certificate .........................................................................................................................12 Introduction to Training Skills - Open College Network (OCN) Level 2 or 3.....................................16 Management - Institute of Leadership and Management (ILM) Level 5 Award ...............................13 Managing Volunteers - National Open College Network (NOCN) Level 3 Award ............................15 Solution-Focused Therapy Skills for Non-therapists - Open College Network (OCN) Level 2 or 3 ...................................................................................................................................15 Team Leading - Institute of Leadership and Management (ILM) Level 2 Award ...............................16 Working with a Group - Open College Network (OCN) Level 2 or 3...............................................16 Administration Becoming an Exceptional Administrator Minute Taking Skills The Effective Receptionist Page 18 Essentials Data Protection Emergency First Aid at Work Equality and Diversity Health and Safety Risk Assessment How to Write a Business Plan Page 24 Communicating Page 19 An Introduction to Mediation Skills Coaching Skills Communication Skills for Conflict Transformation Conflict Resolution in the Workplace Customer Focus Faith Awareness Getting Your Service Known Introduction to Training Skills Making the Most of Meetings Managing Your Organisation's Web Presence Motivational Interviewing Networking Skills Presentation Skills and Public Speaking Safe Working and Handling Conflict Telephone Skills Finance Page 26 An Introduction to VAT for Charities Bank Reconciliation and Petty Cash Budgeting and Cash Flow Preparation Financial Planning in Voluntary Organisations Financial Practice and Procedures Introduction to Microsoft Excel Book-keeping Managing Multiple Funds Payroll and Expenses QuickBooks QuickBooks Advanced Understanding Management Accounts Understanding Financial Accounts Understanding Full Cost Recovery 9 Information and Page 31 Understanding Eating Disorders ­ The Maudsley Method Communication Technology (ICT) Advanced Microsoft Excel 2003 Intermediate Microsoft Access 2003 Intermediate Microsoft Excel 2003 Introduction to Microsoft Access 2003 Introduction to Microsoft Excel 2003 Introduction to Microsoft Outlook 2003 Introduction to Microsoft PowerPoint 2003 Introduction to Microsoft Publisher 2003 Introduction to Adobe Photoshop Elements Management Page 34 Understanding Self-Injury Working and Living with Psychosis and Paranoia Working in a Culturally Appropriate Way Working to Promote Social Inclusion Working with Asperger Syndrome Working with Depression and Anxiety Working with People Who Hear Voices Working with People Who Self-Injure Working with People With Bipolar Disorder Working to Promote Recovery Page 44 Assessing and Minimising Risk for Front Line Staff Dealing with Difficult People Developing into Senior Management Event Management Getting the Best from Your Staff ILM Level 3 Award in First Line Management Management Skills for New Managers Managing Stress At Work Motivation Through Appraisal Outcome-based Accountability Planning for Sustainability Preparing for Management Professional Boundaries Project Management Supervision Skills Working from Home ­ what organisations need to know The Roles and Responsibilities of a Management Committee Personal Development Assertiveness in Practice Creative Thinking Confidence At Work Confidence Building How to Be More Assertive Time Management Using Emotional Intelligence for Managers REVEAL Yourself Volunteer Management Page 46 Attracting and Keeping Volunteers Involving Refugee Volunteers NOCN Level 3 Award in Managing Volunteers Organising Your Volunteer Programme Working with Young Volunteers Working with Service Users Page 48 Mental Health Page 38 Coping with Loss and Bereavement Depression Awareness Mental Health Act Awareness Mental Health and Domestic Violence Mental Health Awareness Mental Health Problems ­ Diagnoses and Treatments Suicide and Risk Assessment ­ An Introduction Getting Your Service Users Involved Initial Client Interviews Supporting Service Users to Change Working with Womens' Groups Working with People Who Use Substances Working with People With Learning Difficulties Working with Vulnerable People: An Introduction Working with Young People 10 Tailored Training for your organisation Did you know that VAS can design and commission a course just for you? · Acoursethatcompletelymeetsyourorganisationalneeds · Thattakesplaceonyourpremises-atatimeanddatetosuityou · Thatisbasedonyourorganisationalpracticesandpolicies · Matchedtoyourstaffteam,volunteersormanagementcommittee A day's training at your own premises for a voluntary organisation costs around £600 - this could represent a significant saving in training costs. Courses we are often asked for include; · SafeWorkingandHandlingConflict-forfrontlineworkers · MotivationalInterviewing-forkeyworkers · PrinciplesofGoodGovernance-fortrustees · SupportingandDevelopingVolunteers-forprojectworkers · Equality,DiversityandInclusiveness-forserviceusers,volunteersandstaffmembers Feedback from organisations: Skills for Working with Groups: This three-day course has optional accreditation through Open College Network (OCN). One course was tailored for an organisation that runs support groups for people making lifestyle changes. The course leader is a specialist in working with therapeutic groups and demonstrates the techniques and principles of effective groupwork by embedding them in the course. Participants were immediately able to implement their new learning into their groupwork, allowing them to check out developments and ideas with the facilitator during the course. This is what participants had to say after the course: "This is the best course I have been on. It was interesting, fair, dynamic. The facilitator kept me interested and motivated. He moved at a good pace and was extremely professional yet approachable". "Great facilitator!! Practiced what he preached (though he didn't preach)". Confidence and Personal Development for Parents of Multiple Heritage Children This course was designed by VAS to be delivered over six half-days for a group of parents, following an evening meeting with the group. Here's what the Project Worker had to say after the course: "All the parents that attended the training gave extremely positive feedback. They said all the topics were relevant to their situation and circumstances and there was the right balance between listening time, role play sessions, and they all learnt a great deal and enjoyed the sessions at the same time". One participant said she `'looked forward to the training all week''. "The group really bonded ... they drafted a letter to the trainer to express their thanks for the course content and they also praised her for her style of training and thanked her for being a really nice person". Consultancy and Facilitated Events: VAS can help you to identify and commission consultants and facilitators, external supervisors and interim managers, using our database of experts. Just contact us for advice and we will help you to identify the right person for you and your organisation. If you are interested in arranging some tailored training on a topic of your choice, please contact Christine Healey at E: c.healey@vas.org.uk or T: 0114 2536627. 11 Accredited Courses and National Qualifications All the courses in this section of the programme lead to nationally recognised qualifications or accreditation and require participants to successfully complete all sections of the course and submit the required tasks. We advise you to discuss this commitment with your employer and we also offer the opportunity for a one-to-one discussion about whether each course will meet your training needs. Call Christine Healey on 0114 253 6627 or email c.healey@vas.org.uk The accredited courses are individually priced. The prices shown represent the full costs of delivery. We are currently bidding for funding that could reduce these costs by as much as 60%. Please express an interest by emailing training@vas.org.uk and we will be able to inform you of the exact cost well before the course starts. If we are unable to secure funding, we will endeavour to reduce these costs by restructuring and reducing individual learner support. All accredited courses are delivered through a `blended' combination of face-to-face and online methods. The interactive online component of the course can be fitted around the working day of the participants ­ it is available whenever you are. Support is available from both the online tutor and other learners at almost any time. Here's what previous learners said about their experience of blended learning: "I really liked this approach to learning, it felt bite sized and manageable and very possible to stay on track." "I really enjoyed the course and got loads from it!" "I can honestly say I learnt from all areas of the course." "The structure of the course was excellent. Just about right with regards to teaching days and online work. I especially liked that work did not have to be submitted in hard copy." 12 NEW NOCN Level 3 Certificate in Information, Advice or Guidance This course commences in January 2010 and finishes in June 2010 This course is designed to meet the needs of people whose work includes a large component of information, advice and guidance: for example, people who carry a caseload of service users and support them to overcome barriers or people who work in infrastructure organisations and support groups. Achievement of this course should also support the Matrix Quality standard. Content of the course: Five mandatory units (each 3 credits) · DevelopingInteractionSkillsforInformation,AdviceorGuidance · Information,AdviceorGuidancePrinciplesandPractice · ProvidingInformationtoClients · ReferralinInformation,AdviceorGuidancePractice · ReflectingonOwnPracticeinInformation,AdviceorGuidance Plus a further 9 credits drawn from these topics: · DevelopingtheAdviceWorkRole(6credits) · Information,AdviceorGuidanceWorkwithGroups(3credits) · ManagingStatisticalInformationtoSupportInformation,AdviceorGuidancePractice(3credits) · Managing,AccessingandCreatingInformationResourcesinInformation,AdviceorGuidance(3credits) · OperatingwithinNetworkstoSupportInformation,AdviceorGuidance(3credits) · OrganisingandAdministeringJobBrokerage(3credits) · WorkingwithEmployersinJobBrokerage(3credits) · WorkingwithJobSeekersinJobBrokerage(3credits) · WorkingwithinInformation,AdviceorGuidanceOperationalStandardsandFrameworks(3credits) Online coursework and discussions are provided during the course and provide further learning opportunities to develop knowledge and understanding. How this course works: This course enables you to achieve a full Level 3 qualification (240 hours) through a combination of 8 days face-to-face learning plus distance learning, individually supported by online tutors and the Learning Community. Participants gather together on these face to face sessions to explore the mandatory topics. Further study in your choice of optional topics is undertaken online, supported by a specialist tutor. No special computer equipment is needed, though participants must have reliable access to the Internet and an email address. The Certificate is evidence-based, which means participants must demonstrate that they have understood the content of the course and are able to apply it to their roles at work. This evidence is gathered through a combination of assignments and online discussions, which are completed and assessed through the Internet site. If required, each unit of the course can be accredited separately and built on later to achieve the full Certificate ­ so partial achievement is recognised. Full cost per learner: £1058.50 including £204.00 for NOCN registration, assessment and verification. 13 ILM Level 5 Award in Management This course will be delivered through online tutor support and resources, in small groups, with 1 half-day induction and 5 half-day face-to-face tutorials per group (dates will be negotiated with each group). We believe that this approach will enable learners to make the best use of their time away from work. It is suitable for managers who have significant experience in managing both people and budgets and who want to improve their understanding of management theory and practice. The course focuses on the application of theory in the workplace. Unit Titles and Codes: · Understandingthemanagementrole(M4.01) · Managingforefficiencyandeffectiveness(M5.13) · Leadingteams(M5.28) Access to an Internet-enabled computer is required and VAS will be able to make arrangements for learners without internet access to use a computer here at The Circle. The course is suitable for the career development of people who are not currently employed, as well as those who are working in organisations. Work Required: To achieve this Award, you must attend each tutorial session and submit work ­ including a study based on a real-life working environment. We advise you to plan for 100 hours of work, plus tutorials. Online resources are available whenever you are (see page 11). Full cost per learner: £978.67 including £179.00 for ILM registration, assessment and verification. ILM Level 3 Award in First Line Management 25 September, 2, 16, 23, 30 October and 13 November 2009 This course is suitable for people moving into their first post in management or who supervise a small team. The course content focuses on the skills required to manage and motivate people in a changing environment. Unit Titles and Codes: · Solvingproblemsandmakingdecisions(M3.01) · Planningchangeintheworkplace(M3.03) · Motivatingtoperformintheworkplace(M3.12) Delivery of this course is through 6 one-day sessions, plus online tutor support and resources. Access to an Internet-enabled computer is required and VAS will be able to make arrangements for learners without internet access to use a computer here at The Circle. The course is suitable for the career development of people who are not currently employed, as well as those who are working in organisations. Work Required: To achieve this Award, you must attend each session and submit work ­ including a study based on a real-life working environment ­ completed outside the course hours. We advise you to plan for an additional 30 hours of work. Full cost per learner: £671.00 including £160.00 for ILM registration, assessment and verification. 14 Certificate in Food Safety in Catering (CIEH accredited) 15 October 2009 All day The CIEH Level 2 Award in Food Safety (previously called the Foundation or Basic Certificate in Food Hygiene) is designed to give all food handlers an appreciation of good hygiene practice. This course will enable workers to deliver food to customers safely. It will also help organisations to meet the requirements of current legislation and good practice which includes making and selling food for money. The training day includes a 1 hour multiple choice examination and is accredited as the Level 2 Award in Food Safety in Catering. This course will help you to: · Understandhowyoucanworkinasafeand healthy manner · Identifykeyhazardsintheworkplace · Understandtheimportanceoffoodhygiene rules and working procedures · Beawareofyourresponsibilitiesasafood handler · Understandfoodsafetyhazards · Becomefamiliarwithtemperaturecontrol, refrigeration, chilling and cold holding, cooking, hot holding and reheating · Knowtheprinciplesofsafefoodstorageand cleaning For people involved with food handling and who require a complete understanding of relevant safety and hygiene issues. Cost Band B plus £15 registration fee Health and Safety in the Workplace (CIEH accredited) 1 December 2009 All day Repeated on 16 June 2010 The training is designed to give learners the required knowledge and skills to be health and safety aware and to carry out risk assessments of their environments. The course includes a short examination and is accredited by the Chartered Institute of Environmental Health at Level 2. This course will help you to: · UnderstandHealthandSafetylegislation · Beawareofaccidentsandillhealth-their causes and prevention · Knowriskassessmentandfirstaidatwork · Befamiliarwithpersonalprotective equipment and safety in the workplace · Beawareofworkequipment,electricityand fire prevention · Understandoccupationalhealth,health hazards and hazardous substances · Haveknowledgeofergonomicsand workstation design, manual handling and noise and vibration For anyone who carries out risk assessments and for people who wish to be more health and safety aware. Cost Band B plus £15 registration fee 15 NOCN Level 3 Award in Managing Volunteers 19 January, 9 February, 16 March, 20 April, 18 May and 15 June 2010 The NOCN Level 3 Award in Managing Volunteers is nationally recognised as the vocational qualification for Volunteer Managers and Co-ordinators. The course covers each aspect of volunteer management - including: social policy and community impact of volunteering, organisational and strategic processes, policies and procedures; recruiting, selecting and supervising volunteers; training and developing volunteers. How this course works: Participants gather together on these six days to explore each of the key areas of Volunteer Involvement. Online coursework and discussions are provided during the course and provide further learning opportunities to develop knowledge and understanding. This `face-to-face' delivery is supported by an interactive Internet resource, with an online tutor. No special computer equipment is needed, though participants must have reliable access to the Internet and an email address. The Award is evidence-based, which means participants must demonstrate that they have understood the content of the course and are able to apply it to their roles at work. This evidence is gathered through a combination of assignments and online discussions, which are completed and assessed through the Internet site. The interactive online component of the course can be fitted around the working day of the participants ­ it is available whenever you are. Support is available from both the online tutor and other learners at almost any time. This course enables you to achieve a full Level 3 qualification (150 hours) through a combination of face-to-face and distance learning, individually supported by online tutors and the Learning Community. If required, each unit of the course can be accredited separately and built on later to achieve the full Award ­ so partial achievement is recognised. Full cost per learner: £814.00 including £163.50 for NOCN registration, assessment and verification. NEW Solution-Focused Therapy Skills for Nontherapists - OCN Level 2 or Level 3 20, 27 January 3 days and 10 February 2010 This course introduces the Solution-Focused Therapy model, which is entirely suitable for use by people in a helping role. Solution-Focused Therapy focuses on enabling progression towards an improvement in lifestyle, releasing the client from non-productive focus on past failure and present distress. This course will help you to: · KnowtheSolution-FocusedTherapy approach · EvaluatetheSolution-FocusedTherapy approach for use in your own practice · Knowandpractisecounsellingskills · Assessarangeofdifferentcounselling approaches · Planyourowncontinuousdevelopment Suitable for people in a helping role, whether key workers, support workers, coaches or counsellors. Delivery of this course is through 3 oneday sessions, plus online tutor support and resources. Access to an Internet-enabled computer is required and VAS will be able to make arrangements for learners without Internet access to use a computer here at The Circle. Work Required: To achieve accreditation, you must attend each day of the course and complete assignments that demonstrate your ability to apply the learning to a real-life situation. Full cost per learner: £319.50 including £45.00 for OCN registration, assessment and verification. I will definitely use the course content to influence change. 16 NEW ILM Level 2 Award in Team Leading 3, 10 February, 3 and 10 March 2010 4 days This course addresses the learning needs of team leaders in voluntary and community organisations. This Award is made up of three units selected to meet the needs of people in our sector. These units also represent the mandatory units in the Level 2 Certificate, so that learners who achieve on this course are in an excellent position to progress to the higher qualification. Unit Titles and Codes: · Developingyourselfasateamleader(M2.01) · Motivating the work team to perform (M2.02) · Planningandmonitoringwork(M2.03) Delivery of this course is through 4 oneday sessions, plus online tutor support and resources. Access to an Internet-enabled computer is required and VAS will be able to make arrangements for learners without internet access to use a computer here at The Circle. The course is suitable for the career development of people who are not currently employed, as well as those who are working in organisations. Work Required: To achieve this Award, you must attend each session and submit work completed outside the course hours. We advise you to plan for an additional 20 hours of work. Full cost per learner: £471.00 including £129.00 for ILM registration, assessment and verification. · Assessandenhancethepotentialofthe group to work as a team · SetandreviewSMARTobjectivesandgoals · Evaluatetheeffectivenessofthegroupand tackle difficulties Delivery of this course is through 3 one-day sessions, plus online tutor support and resources. Access to an Internet-enabled computer is required and VAS will be able to make arrangements for learners without Internet access to use a computer here at The Circle. Work Required: To achieve accreditation, you must attend each day of the course and complete assignments that demonstrate your ability to apply the learning to a real-life situation. If your interest is in supporting groups on a one-off basis, the course Facilitation Skills (on page 18) will better meet your needs. Full cost per learner: £319.50 including £45.00 for OCN registration, assessment and verification. Introduction to Training Skills ­ OCN Level 2 or Level 3 23 February, 2, 9, 16 and 5 days 23 March 2010 This course is designed for new trainers and for those who have had no previous training. The course covers all aspects of the trainer's role, from planning to delivering, assessing and evaluating training. The delivery of both non-accredited and accredited training will be covered during the course. Trainers who intend to progress to a Preparing to Teach in the Lifelong Learning Sector (PTLLS) course should check that this course will contribute to their learning aims. Call or email VAS's Training Team for advice. Delivery of this course is through 5 one-day sessions, plus online tutor support and resources. Access to an Internet-enabled computer is required and VAS will be able to make arrangements for learners without Internet access to use a computer here at The Circle. Work Required: To achieve accreditation, you must attend each day of the course and complete assignments that demonstrate your ability to apply the learning to a real-life situation. Full cost per learner: £528.50 including £85.00 for OCN registration, assessment and verification. Working with a Group - OCN Level 2 or Level 3 4, 11 and 25 February 2010 3 days Working with a group can be an exhilarating and effective approach ­ or leave the participants frustrated and demotivated. This course aims to equip you with skills and understanding to help your group achieve its objectives and meet the training needs of people who are responsible for organising or supporting ongoing groups, whether they are task-focused (e.g. community regeneration activities) or objective-focused (e.g. self-help groups, behaviour change groups). This course will help you to: · Understandtheconceptsanddynamicsof groups and use them effectively · Planandfacilitategroupworksessions Facilitation Skills - OCN Level 2 or Level 3 5, 12 and 19 March 2010 3 days A skilled facilitator can help a group to engage with the issues and work efficiently and effectively to reach decisions or achieve objectives. This course is for anyone who has responsibility for, or wants to acquire skills in, facilitating meetings, events and away days. This course will help you to: · Developskillsrequiredtofacilitatemeetings and groups · Plantofacilitateasessionforaspecificpurpose · Knowhowtoevaluatetheworkthegrouphas done, and your skills as a facilitator · Dealwithdifficultpeopleandsituations Delivery of this course is through 3 one-day 17 sessions, plus online tutor support and resources. Access to an Internet-enabled computer is required and VAS will be able to make arrangements for learners without Internet access to use a computer here at The Circle. Work Required: To achieve accreditation, you must attend each day of the course and complete assignments that demonstrate your ability to apply the learning to a real-life situation. If you work consistently or on a long-term basis with a group, the course Working with a Group (on page 16) will better meet your needs Full cost per learner: £319.50 including £45.00 for OCN registration, assessment and verification. Accreditation Support Service A free support service funded by Capacitybuilders and run by Voluntary Action Sheffield Set up in October 2008, as part of the Capacitybuilders Modernisation Programme, PASS supports organisations to accredit their learners and contributes to the development of new units and qualifications for the Third Sector. Do you deliver training to staff, volunteers or service users? If so, you could recognise their learning through a process known as `accreditation'. This means that learners work to standards set by the relevant Awarding Body and their work is assessed, verified and certificated, providing evidence of their achievement. Benefits to Learners · Developlearningandbuildconfidence · AddcredibilitytojobapplicationsorCVs · Developanddemonstratecompetencein occupational areas · Recognisehardwork · GainaNationalQualification Benefits to Organisations · · · · · Demonstratethevalueofyourtrainingcourses Growstaffoccupationalcompetence SupportQualityStandards Provideevidenceinfundingbids Developyourorganisation'sservices PASS can help you by: · · · · · · Searchingforrecognisedunitsthatyoucanusetoaccredityourlearners Advisingyouabouthowtointegrateaccreditationintoyourcourses Providingtraininginaccreditationandassessmenttotutorsandstaffwhosupportyourlearners Assessing,verifyingandcertificatinglearners'workthroughPASS'sCentrestatus HelpingyoutodevelopyourownCentreforaccreditation KeepingyouinformedaboutthedevelopmentofthenewQualificationCredit Framework and the opportunities it provides Any organisation that delivers training may access PASS's services. Charges may apply depending on the status of the organisation, the training they offer, and the funding made available by Capacitybuilders. For further information and resources, please visit http://pass.vas.org.uk or email Christine Healey at c.healey@vas.org.uk Thanks to funding from Capacitybuilders, all advice, guidance and support to voluntary and community organisations, plus the first use of the accreditation service, is free of charge until March 2011. 18 Administration Minute Taking Skills 20 October 2009 Repeated on 20 April and also on 14 July 2010 Minute-takers are often only noticed when minutes are inaccurate or unclear, yet this vital role requires quick thinking, assertiveness and expertise. It can also be a source of considerable stress to the person who undertakes it. This course will help you to: · Understandtheroleofminute-taker · Knowhowtoserviceameeting · Considerdifferenttypesandstylesof minutes · Practicetakingminutes · Gainconfidenceinyourskills For anyone who takes minutes ­ regardless of their position in the organisation. 1 morning Becoming an Exceptional Administrator 26 January 2010 Repeated on 24 June 2010 Administrators are at the heart of every organisation, usually the centre of the action and often the hero of the hour! This course will help you to: · Understandandvaluetheroleofthe administrator in an organisation's success · Examineskillsoftimemanagement · Organiseyourdeskandplanyourworking year effectively · Considerhowtousecopingstrategieswhen the pressure is on For administrators who have some experience and who aspire to be the best in the business. All day Cost Band A Cost Band B The Effective Receptionist 11 November 2009 Repeated on 25 March 2010 As the first people that visitors meet, receptionists have to be professional, efficient, quick-thinking, conflict-managing problemsolvers. The receptionist who can do all this ­ often while answering the telephone ­ is an asset to any organisation. This course will help you to: · Understandtheroleofthereceptionistand how visitors see you · Usequestioningskillstoaccuratelyidentify the needs of the visitor · Juggletaskswithoutlosingyour`cool' · Handledifficultcustomersanddefuseanger · `Signpost'effectivelyandaccurately For people who act as the visitors' first point of contact, whatever their job title. 1 morning Cost Band A 19 Communicating NEW Managing Your Organisation's Web Presence Motivational Interviewing 22 October 2009 All day Repeated on 4 February 2010 Motivational interviewing is widely used by agencies specialising in behaviour change ­ for instance, with substance users and with offenders ­ as a structured technique that identifies why someone might want to change their behaviour and where resistance to change might be overcome. Come and learn from an expert how to use this powerful technique in your work. This course will help you to: · Understandtheplacemotivational interviewing might have in your work · Identifywhenandwithwhomitshouldbe employed · Knowhowtoemploymotivational interviewing · Usetechniquesthathelppeopletorecognise and overcome barriers to behaviour change This practical and inspirational course is suitable for people who work with service users to help change less desirable behaviour patterns. Cost Band B 7 October 2009 All day This course takes a non-technical look at how you can take control of your organisation's web presence, the purposes and management of websites, the social web and other cyberspace tools. This course will help you to: · Thinkaboutwhatyourserviceusers, funders and potential partners want from your website · Knowhowtoshapecontentand appearance to help visitors access your website · Assesswhatisusefulandwhatisnotin Internet developments · Writeforwebsitesandothervirtual communication This course is for everyone who says `what should we be doing about it?' when the Internet, Twitter or Facebook is mentioned. Cost Band B Safe Working and Handling Conflict 8 October 2009 All day Repeated on 8 July 2010 This course focuses on developing the skills needed by workers who often encounter aggressive or disruptive individuals, and need to defuse risky situations. This course will help you to: · Identify,assessandminimiseriskfactorsin your work · Considerhowconflictandfrustration escalates to aggression · Examinetechniquesformanagingconflict and defusing aggression · Ensurethatyourorganisation'srisk management plan meets your needs · Copewithincident-relatedstress For anyone who has to deal with the potential of aggressive behaviour from service users or members of the public. Cost Band B NEW Networking Skills 4 November 2009 1 morning Networking will help you to build alliances. It is about communicating with people who can be of help to you and your organisation and vice versa. It can be one of the quickest and most cost effective ways of marketing, and it could gain you valuable contacts. This course will help you to: · Understandwhatnetworkingis · Enhanceyourcommunicationstyle · Findtherightnetworkingopportunities · Engageinsuccessfulfollowupactions Suitable for people at any level in their organisation who are looking for an effective way to promote themselves or their service to new partners and contacts. Cost Band A 20 NEW Communication Skills for Conflict Transformation Presentation Skills and Public Speaking 2 December 2009 All day Repeated on 29 June 2010 Whether it's a small meeting or a formal occasion, talking to an audience can be either terrifying or exhilarating. Confidence in your skills can make all the difference. This course will help you to: · Gainconfidenceandlearnsometechniques to control your nerves · Preparethecontentofyourtalkandtarget it for a particular audience · Learnhowtousethemostcommon presentation tools and techniques · Holdtheinterestofyouraudienceanddeal with difficult questions For anyone who has to talk to groups, small or large. 10 November 2009 All day Language, behaviour and assumptions all play a role in conflict. Conflict can be transformed into positive relationships when people understand how it arises and escalates, and how to use active communication skills. This course will help you to: · Explorehowconflictarisesandescalates · Recognisethesignsandsymptomsof unmet needs and wants · Practiceactivecommunicationskills · Transformconflictsituations For anyone involved in conflict or in conflict resolution and mediation. The course on `Conflict Resolution in the Workplace' on page 22 explores a structured approach to conflict in the workplace for managers. Cost Band B Cost Band B NEW Faith Awareness 25 November 2009 All day Britain's multi-cultural community has an amazing richness of different faiths. Working in the community means that we need to know the basic tenets of different faiths and how to work in ways that respect each other's beliefs. This course will help you to: · Understandthekeybeliefs,historyand practices of the main religious faiths · Preparetoworkwithamulti-faith community · Avoidexcludingpeoplebyknowingthe practicalities of different religions This course, run by Faith Matters, offers you the opportunity to explore `all the questions you ever had' about different faiths, and gives you the confidence to plan inclusive projects and activities. Cost Band B Telephone Skills 14 January 2010 1 morning Whether you are a receptionist, support worker, administrator or negotiator, using the telephone to provide services or information is a skill you can't afford to ignore. This course will help you to: · Recogniseandmanagetheimpactofyour verbal style · Considerwaysofbuildingrapportwithout visual clues · Learnandpractisequestioningand summarising skills · Respondtodifficultcallers · Knowhowandwhentotakemessages For everyone who uses the telephone as part of their work. Cost Band A 21 Making the Most of Meetings 2 February 2010 All day Repeated on 10 June 2010 Meetings form an important and timeconsuming part of our working week. Whether or not you take a formal role (eg. chair, secretary), managing your involvement in these events can make the difference between time well spent, and time wasted. This course will help you to: · Prepareformeetingsandunderstandthe agenda · Understandthedifferentrolesandfacilitate other people's involvement · Developyourlisteningskillsandmake useful notes · De-personalisemeetingsanddealwith difficult people · Gainconfidenceandcontrolnerveswhen speaking in meetings For anyone who would like to get the most from the meetings they attend. Cost Band B Getting Your Service Known 4 March 2010 All day Repeated on 7 July 2010 This course looks at effective marketing and publicity techniques. If you need to contact potential service users or referral agencies, explain what you can do or what you know, this course will give you ideas and tips to make your efforts worthwhile. Tailor the message and the medium to the market and make your service known. This course will help you to: · Developa`housestyle'thatsuitsyour service or project · Chooseappropriatemarketingand publicity methods · Knowhowdifferenttextualstylesappeal to different audiences · Lookprofessionalandgetyourmessage across For people within organisations, projects or services that need to communicate clearly with a target `audience'. Cost Band B Customer Focus 2 March 2010 All day Discover how to deliver excellent customer care and acquire the skills needed to deal with difficult situations. This course will help you to: · Definewhatis`good'and`bad'customer service · Dealwithcomplaints · Understandattitudeandbodylanguage · Usevariouscommunicationtechniques · Developproblem-solvingskills · Maintaincustomerrelations · Createtherightimage For anyone who comes into contact with clients or customers, whether you are new to customer service or looking to refresh your skills. Cost Band B Coaching Skills 11 May 2010 All day An interesting and practical course offering the opportunity to gain, or build upon, workbased coaching skills (which are useful in all areas of life!). This course will help you to: · DevelopNeuro-LinguisticProgramming techniques for rapport building · Askpowerfulquestions­whatmakesa question really powerful? · Learntochallenge`limitingbehaviour' · Setwell-formedoutcomes The day will be useful for anyone wishing to support the learning of others in a genuinely empowering way. Cost Band B 22 NEW Conflict Resolution in the Workplace NEW Introduction to Mediation Skills 19 May 2010 All day Unresolved conflicts among staff can become one of the most destructive forces in an organisation. This course looks at the causes of conflict, skills to avoid and resolve conflict, good practice in conflict-resolution meetings and mediation. This course will help you to: · Explainthecausesofconflictinthe workplace and the benefits of resolving conflict · Recognisetheimpactofinterpersonalskills in resolving conflict · Identifyyourpreferredstyleofconflict resolution · Followaneffectiveconflictresolution process The session will be of interest to managers and to members of staff whose responsibilities include helping to resolve workplace conflict. 30 June 2010 All day Mediation is the art of facilitating a dialogue between two (or more) disputants so that they are able to reach a mutually acceptable settlement. Communication, conflict management and negotiation skills are embedded in the mediator's role. mediation contexts are very broad, e.g., neighbourhood disputes, workplace conflicts and victimoffender reparation. This course will help you to: · Definemediationandassesswhenthis approach may be a useful strategy · Exploremodelsandprocessesofmediation · Practicesomeofthemediator'sskills This course is an introduction for people who are interested in exploring the potential of the mediation process for their organisations. Cost Band B Cost Band B Introduction to Training Skills 17 and 24 June 2010 2 days This introductory course is suitable for new and aspiring trainers. The course content will cover the key quality issues for trainers and take participants through the process of preparing and delivering a training session. The course will help you to: · Writeaimsandobjectives · Planatrainingsessionandassessment activities · Chooseandpreparedeliverymethodsand materials · Considerdifferentwaystoevidence learners' achievement Suitable for people with little or no experience of delivering training. People booking onto this course should expect to spend around two hours in precourse preparation, and a further three hours in `homework' between the sessions. Participants should expect to take an active part in this course. Cost Band D 23 If you want to improve your chances of doing business with the Public Sector, or simply want to find out what tendering is all about, the Procurement Support Programme could be for you. Thanks to funding through BiG: Make it Your Business, procurement support sessions ­ worth £250 each ­ will be available free of charge and include learning how Public Sector buyers source suppliers, and how to write a better Pre-Qualification Questionnaire and tender response. The sessions are open to any Sheffield-based organisations who wish to attend; they will be held in Sheffield and will be run over a variety of different days and times, aimed at making these sessions as accessible as possible. Monday 2 November 2009, 2-4pm IT Suite, The Circle Wednesday 13 January 2010, 10am ­ 12noon IT Suite, The Circle Thursday 8 October 2009, 10am ­ 12noon Room 7, The Circle Thursday 19 November 2009, 2-4pm Whitfield Suite, Megacentre Friday 19 February 2010, 2-4pm Whitfield Suite, Megacentre Tuesday 27 October 2009, 8.15 ­ 9.15am Room 4, The Circle Tuesday 1 December 2009, 1-2pm Main Hall, Burngreave Vestry Hall Tuesday 19 January 2010, 8.15 ­ 9.15am Room 4, The Circle Tuesday 9 February 2010, 12noon ­ 1pm Room 4, Quaker Meeting House Monday 22 March 2010, 1-2pm Town Hall Friday 25 September 2009, 2-4pm Sorby House, Spital Hill Friday 11 December 2009, 10am ­ 12noon Room 7, The Circle Wednesday 10 March 2010, 2-4pm Room 11, The Source Wednesday 16 September 2009, 10am ­ 12noon Room 6, The Circle Booking Details: For further details of each of the sessions, please see the full brochure at www.thebigwebsite.org.uk/procurementsupport All bookings must be made via The Circle: The Circle, 33 Rockingham Lane Sheffield S1 4FW Telephone: 0114 2536623 Email: eventmanagement@vas.org.uk 24 Essentials Emergency First Aid at Work 6 October 2010 Repeated on 12 January, 1 April and 10 June 2010 All day Equality and Diversity 11 November 2009 All day A comprehensive introduction to equality and diversity issues, incorporating legislation, policy and best practice. This course will help you to: · UnderstandthatEqualOpportunities comprises a multiplicity of ideas and issues · Distinguishbetween`equality'and`diversity' and define key terms such as direct, indirect, multiple, and institutional discrimination · UnderstandtheimplicationsofEqual Opportunities legislation for your workplace · Understandhowtoanalyse,develop,implement, monitor, and review equality policy documents so that they have real meaning · Challengeinappropriatebehaviourinan appropriate way · Prepareapersonalequalityanddiversity planner for yourself For people who are relatively new to working with diversity and inclusion or anyone who wants to reinforce their understanding of the topics. For specific issues of inclusion see our Working with Service Users Section on page 48. Cost Band B Previously known as Appointed Person in First Aid, this is a one day Health and Safety Executive (HSE) recognised First Aid course. Designed to give the employer a larger coverage for First Aid in the workplace where a risk assessment has determined that more trained personnel are required. Learners will receive a recognised certificate. This course will help you to: · UnderstandprioritiesofFirstAidand equipment · BecomeawareofthedutiesofaFirstAider · UnderstandBasicLifeSupportandCPR · Advancedtraumamanagement · Carryouttreatmentforwounds,bleeding, fractures, dislocations, soft tissue injuries · Treatburns,scaldsandalsoshock · Haveknowledgeofdressingsandbandages For anyone who wishes to be an appointed First Aider in their workplace. Cost Band B Health and Safety Risk Assessment 10 November 2009 Repeated on 3 March 2010 All day An introduction to the assessment of risk. This course will help you to: · Knowthelegalrequirementsforrisk assessment · Knowtheprocedureforriskassessments · Conductariskassessmentforaspecifictask · Analyseariskassessmentandsuggest control measures For people who are required to conduct risk assessments, especially assessments of property and activities. Data Protection 9 February 2010 All day A course to look at the principles of good Data Protection practice, and to know what organisations need to do to comply with the 1998 Data Protection Act. This course will help you to: · UnderstandtheprinciplesofgoodData Protection practice · Understandthekeyriskareasthatall organisations need to manage · Identifyareaswhereorganisationsneedto change their policies or procedures · DevisesolutionstoproblemsthatData Protection raises for an organisation For anyone with responsibility for Data Protection and policy issues within their organisation. Cost Band B Cost Band B 25 How to Write a Business Plan 24 February 2010 All day Business plans are an essential tool for any organisation. Whether they support a funding application or communicate the organisation's plans to staff and partners, business plans are all about putting your vision for the future into an achievable context. This course offers a step-by-step guide to writing a business plan, starting from first principles. This course will help you to: · Understandthepurposesandbenefitsofa good business plan · Findoutwhatabusinessplanshould contain ­ and what it shouldn't · Discoverwheretogetinformationandhow to write the content For those who are complete beginners to writing a business plan but might also be valuable for people who want to check out existing knowledge. Another course you may find useful is Planning for Sustainability on page 36. Cost Band B Conferencing & Events Space in the Heart of Sheffield City Centre The Circle is a vibrant building, owned and managed by Voluntary Action Sheffield (VAS), offering high quality conference and meeting rooms and office accommodation. With modern interior design, friendly and experienced staff, full accessibility and competitive prices, The Circle is a stylish venue that stands out from the crowd. To book or to arrange a visit, please call the Conference Office on 0114 253 6666. The Circle, 33 Rockingham Lane, Sheffield, S1 4FW info@thecirclesheffield.org.uk www.thecirclesheffield.org.uk 26 Finance Introduction to Microsoft Excel Book-keeping 6 and 13 October 2009 2 mornings Repeated on 26 January and 2 February, and also on 8 and 15 June 2010 A basic course on how to use Excel spreadsheets to record financial transactions. This course will help you to: ·SetupanExcelspreadsheet ·Makeentriesforincomeandexpenditure ·Analysetransactions ·IntroduceabasicExcelbasedtemplate which can account for restricted funds. This course is aimed at people who want to use Microsoft Excel for book-keeping tasks and is accessible to people without significant knowledge of either. Cost Band B Understanding Financial Accounts 22 October 2009 1 morning Are you responsible for the financial statements of your organisation? Are you able to understand the accounts your auditor has put together? This course will help you to: ·Readandunderstandthepublished accounts of your organisation ·Understandfinancialterminology ·Beabletocompileareservespolicyforyour organisation ·Understandthedifferencebetween unrestricted, restricted and designated funds This course will be useful to trustees, board members and managers who are not financial specialists. Cost Band A Payroll and Expenses 7 October 2009 Repeated on 12 January and 9 June 2010 1 morning Understanding Full Cost Recovery 14 and 21 October 2009 2 mornings Repeated on 7 and 14 January and on 25 March and 1 April, and also on 17 and 24 June 2010 A two-session course looking at the reasons for, and principles behind, full cost recovery and cost centre budgeting, with fully worked examples. This course will help you to: ·Apportioncosts ·Understandtheprinciplesoffullcost recovery ·Workoutfullcostrecoveryratesforeachof your services For people who are responsible for setting budgets or who manage or price projects or services. This course requires a knowledge of Microsoft Excel. If you are new to Excel, please book onto the course Introduction to Microsoft Excel Book-keeping on this page. Cost Band B This short course outlines the responsibilities of employers for payroll and expenses and includes information about different types of employment, salaries, deductions and volunteers' expenses. This course will help you to: ·Knowthelegalresponsibilitiesofemployers ·Understandthedifferencesbetween payments to employees and volunteers ·Knowtheacceptedlevelandextentof expenses For finance workers or people who are responsible for payment of salaries and expenses. Cost Band A Thank you for an excellent day and lots of information to help my organisation. 27 NEW Bank Reconciliation and Petty Cash 1 morning Budgeting and Cash Flow Preparation 12 and 19 November 2009 Repeated on 25 February and 4 March, and also on 19 and 26 May 2010 1 full day followed by 1 morning 20 October 2009 Repeated on 9 February and on 22 June 2010 A practical beginners' introduction which will show you how to use Microsoft Excel to: ·Ensureyouraccountingrecordsarein agreement with your bank's records ·Detectanyerrorsyouorthebankhave made when recording your financial transactions ·Runanefficientwellcontrolledpettycash system This course is designed to run on from the Microsoft Excel Book-keeping course, (on page 26) to maximise the benefit of using Microsoft Excel for financial record keeping. Cost Band A A course on how to produce and monitor budgets and cash flow forecasts with fully worked examples. All sessions must be attended. This course will help you to: ·Understandthebudgetingprocess ·Createabudget ·Reviewbudgets ·Createvariancereports ·Produceandinterpretacashflowforecast The course is aimed at people with little or no knowledge of budgeting or cash flow preparation. This course requires knowledge of Microsoft Excel. If you are new to Excel, please book onto the Introduction to Microsoft Excel Book-keeping course on page 26. Cost Band C QuickBooks 4, 11, 18 and 4 half days 25 November 2009 Repeated on 6, 13, 27 January, 3 February and also on 10, 17, 24 and 31 March, and again on 9, 16, 23 and 30 June 2010 A structured four-session course on how to use the QuickBooks accounting package. All sessions must be attended. This course will help you to: ·SetupaQuickBooksfilefromscratch (including converting from Quicken) ·Enterandpaybills ·Processotherpaymentsandreceipts ·Reconcilethebankstatement ·Useclassestotrackfunds ·Produce helpful reports from your QuickBooks file For finance workers or treasurers who are not familiar with QuickBooks. It is also suitable for organisations that are moving from a manual to a computerised system or from a Quicken programme to a QuickBooks programme. If you are a more experienced user of QuickBooks please see the QuickBooks Advanced course on page 28. Cost Band D Financial Practice and Procedures 17 November 2009 Repeated on 27 April 2010 1 morning A compact session on the basics of financial practice and procedures for voluntary and community groups. This course will help you to: ·Understandwhyfinancialcontrolsare essential ·Knowwhatproceduresarerequired ·Knowwhoshoulddowhat ·Setupandrunapettycashsystem For finance workers or people who are responsible for day-to-day financial procedures. Cost Band A 28 Financial Planning in Voluntary Organisations 3 and 10 December 2009 2 days Repeated on 29 April and 6 May 2010 Consolidate and enhance your understanding of organisational finance in this course, which takes you through each aspect of procedures, planning and delivery. This course will help you to: ·Understandkeyfinancialterminology,internal controls, roles and responsibilities ·Producebudgetsandapportioncosts ·Usefullcostrecoverybudgeting ·Prepareandassessfinancialreportsandtake appropriate action to correct variances ·Assesstheprocedureswithinyourown organisation and evaluate options ·UnderstandCharityCommissionrequirements For people who work within financial management or who oversee finance workers and want to increase their knowledge of financial processes. Accreditation is available to learners on this course. The NOCN unit `Financial Planning in Voluntary Organisations' is part of the National Qualification `Certificate in Managing Voluntary Organisations' at Level 3. To gain this unit, you will need to attend both days of the course and complete activities that demonstrate your competence and understanding. Your tutor will support you to do this through our Online resource. Cost Band D An Introduction to VAT for Charities 9 and 16 March 2010 2 mornings All charities are exempt from VAT aren't they...? Does your group engage in trading activities? Do you have contracts to provide services to the Local Authority? Are you developing new premises? Do you purchase vehicles? All of these activities will have VAT implications. This course will help you to: ·RecognisethebasicprinciplesofVAT ·DiscoverwhichorganisationsshouldbeVAT registered ·BeawareoftheVATregistrationlimits ·Graspthedifferencebetweenzero-ratedand exempt supplies ·UnderstandhowtoregisterforVAT ·Haveknowledgeoftheunderlyingprinciples of a VAT return For managers, finance staff and treasurers. Cost Band B QuickBooks Advanced 12 May 2010 All day A full day course for existing users of QuickBooks. This course will help you to: ·Createsalesinvoices ·Processsalesreceipts ·CreateReports ·CreateBudgets For finance workers or treasurers who are existing users of QuickBooks. Managing Multiple Funds 4 February 2010 1 morning Repeated on 21 April 2010 Understand the complexities and practicalities of financial management and recording when there is more than one source of funding. This course will help you to: ·Recognisedifferenttypesoffunds ·Recorddifferentsourcesofincome ·Allocatecostsbetweenfunders ·KnowandcomplywithCharityCommission requirements For finance workers or people who are responsible for managing funding sources. Cost Band A If you are a new user of Quickbooks please see the QuickBooks course on page 27. Cost Band B Very worth while training day. I have lots of things to feed back to my colleagues. 29 Understanding Management Accounts 7 July 2010 1 morning Does your role require you to read management accounts? Do you understand them? Can you spot what they are telling you and how to act on it? This course will help you to: ·Readandunderstandthemanagement accounts of your organisation ·Identifythekeyissuesthatarecontainedin the accounts ·Spotpotentialfinancialdifficultiesasearlyaspossible ·Understandhowdecisionswillaffectthe finances of your organisation This course will be useful to trustees, board members and managers who are not financial specialists. Cost Band A The course was very informative and will help with how I work in the future. Funding Advice Bureau Funding & Fundraising Training from SYFAB SYFAB will be running a range of practical courses and workshops to increase your skills in funding and fundraising. For dates, details and a booking form contact Sheila Bhandal on 0114 249 4343, email sheila@syfab.org.uk, or go to www.syfab.org.uk and complete a booking form. Send completed forms, and any payment to: Sheila Bhandal, SYFAB, The Workstation, 15 Paternoster Row, Sheffield, S1 2BX. Introduction to Funding A 3-hour workshop on the basics of funding and fundraising. Cost: FREE The DIY Guide to Fundraising A 3-hour workshop on raising funds from individuals and events. Cost: £30.00 Voluntary & Community groups £60.00 Statutory or other Lotteries Form Filling Workshops - Reaching Communities Programme How to write a full application form to the Reaching Communities programme over 3 sessions. Cost: £90.00 Voluntary & Community groups £180.00 Statutory or other Writing Good Funding Applications A 3-hour workshop on how to make well targeted applications, with practical tips and advice. Cost: £30.00 Voluntary & Community groups £60.00 Statutory or other Budgeting & Costing Projects A 3-hour workshop on how to cost a project and draw up a budget. Cost: £30.00 Voluntary & Community groups £60.00 Statutory or other We can also deliver fundraising training tailored to your organisation ­ contact us for details and prices. 30 Event Management Service Whatever your role in your organisation, being asked to organise an event can be daunting, with a huge amount of responsibility and time attached to it. Most organisations that try organising their own events realise at some stage that they could have done with some expert help ­ often on the day of the event! If you want your organisation to be remembered for the success of your event and not for the things that didn't go too well, our experienced event management team can co-ordinate your occasion so that everything runs smoothly. There are many areas of organising an event where we can help, including: · · · · · · · Venue search and selection Sourcing speakers and facilitators Transport Marketing, publicity and PR Bookings service Delegate name badges Catering · · · · · · · Staff on site to oversee and co-ordinate the event Overnight accommodation Specialist equipment Design and distribution of invitations Preparation of delegate packs Reception/Meet and greet Event evaluation report Feedback from some of our previous customers:"You took the hassle out of organising the venue, dealing with all the details and you kept me informed along the way." "It was great for me to know that you and your team were on top of things, you really did think of everything." "A quick note to congratulate you and your great team on a good event, it went really well with excellent feedback. Thanks for all your efforts for making this such a successful event. I look forward to working with you again at some future date." "We ran a launch event and used the Event Management team to do all the organising for us, giving us the time to concentrate on our side of the event. It ran so smoothly and was a huge success, due in part to the fact that all the administrative and organisational hassle was taken out of our hands and managed extremely well by the team. Thank you!" "It's been a crazy week but I just wanted to say thank you so much for all your help with these events over the past couple of months ­ you are super efficient and patient too!" "Due to staff capacity, we outsourced 14 events to the Event Management Service. They always responded quickly to my queries, gave me a variety of venue choices, bartered for the best prices and overall gave fantastic support." Every event is unique. We can provide you with a tailor-made package to suit your needs. To discuss your event please contact our Event Management Team on 0114 253 6623 or email: eventmanagement@vas.org.uk 31 Information and Communication Technology Introduction to Microsoft PowerPoint 2003 1 October 2009 Repeated on 5 May 2010 All day PowerPoint is a computer package which allows you to create presentations to be shown on screen, on slides or even on the internet. It is a fantastic, portable tool which will enhance the reputation of your organisation or project with its professionallooking output. This course will help you to: · Planandcreateon-screenpresentations · Exploreanimationeffects · Investigateoutputoptions For anyone who wants to develop presentations, training sessions and seminar material. A working knowledge of Microsoft Windows is required, preferably with some word processing experience. Cost Band B ICT All day Introduction to Microsoft Publisher 2003 3 December 2009 Many organisations need to produce their own materials - annual reports, flyers for events, leaflets and marketing literature to promote their service. Publisher can help you do this. This course will help you to: · Create,modifyandlinktextframes · Placegraphics,imagesandphotographs · Workwithtemplatesandcolour · Becomemorefamiliarwithothertoolssuch as tables and wordart · Saveandprintyourpublication This course is for new users to Publisher. A working knowledge of Microsoft Windows is required. Cost Band B Introduction to Microsoft Excel 2003 5 November 2009 All day Excel is a tool that can greatly help you prepare any of your work that includes the calculation and presentation of figures. This course will help you to: · Entertext,numbersandformulasinto your spreadsheet · Amendformulas · Changetheappearanceofthespreadsheet · Creategraphs For anyone who is a new user of Excel. A knowledge of basic mathematical functions would be beneficial and a working knowledge of the Windows environment is essential. Cost Band B Introduction to Microsoft Access 2003 12 January 2010 Repeated on 6 July 2010 All day How often do you need to get a report of groups you have worked with or a list of the volunteers on your project ­ for yourself or funders ­ and find all the information is hand written and on record cards? An Access database can solve your problem. This course will help you to: · Planyourdatabase · Createandmodifytables · Createandmodifyqueries · Createandmodifyformsandreports For anyone who wants to develop an Access database from scratch. A working knowledge of Microsoft Windows is required. Cost Band B 32 Intermediate Microsoft Excel 2003 10 February 2010 All day Have you been using Excel for a while but feel you need to know more? This course looks at how spreadsheets and worksheets can be linked together. We will also look at several of the additional functions that Excel has to offer. The session will help you to: · Workwithabsolutecellreferences · UseROUNDfunctions · UsetheIFfunction · Workwithlinkedworksheets. For existing Excel users who would like to extend their knowledge. Cost Band B NEW Introduction to 20 April 2010 Microsoft Outlook 1 morning Many people use email as part of their daily routine and many people use Outlook to send and receive that email. Outlook has many different features and functions that can help us manage our daily electronic communications. This course will help you to: · Setflags · Createdistributionlists · Createandmaintaincontacts · Usethecalendarformeetingsand appointments Aimed at users who wish to increase their knowledge on Outlook. A working knowledge of Windows is required. Cost Band A Intermediate Microsoft Access 2003 9 March 2010 Repeated on 18 May 2010 All day Extend your knowledge of Access to include relational databases with this developer's course. This course will help you to: · CreateandusetheAccessactionqueries · Planarelationaldatabase · Developarelationaldatabase For anyone who wants to extend their existing Access database skills. Participants must be able to create Access databases and create simple queries. Cost Band B Advanced Microsoft Excel 2003 28 April 2010 All day This course is aimed at current intermediate level users. There will be a brief introduction to macros and a chance to become familiar with security and protection. Learners should already be able to create formulas, use various functions including IF and ROUND and also create linking spreadsheets. This course will help you to: · Understandtemplatesandstyles · Hideworkbooksandworksheets · Groupandungroupsheets · Hideanddisplaycells · Createpivottables · Querydatafromawebsite For existing Excel users, who are comfortable creating linked spreadsheets; using the IF function and are familiar with VLOOKUP/ HLOOKUP. Cost Band B I am a lot more confident now about using Excel. 33 NEW Introduction to Adobe Photoshop Elements 20 July 2010 All day Have you ever taken a digital photograph where the sky is dull, or the photo just doesn't look sharp enough? When you use flash photography, does your subject have red eyes? Photoshop Elements allows us to improve our digital images. This course will help you to: · WorkwiththePhotoshopElementsinterface · Understandthetoolsavailable · Uselayers · Useeffects Delegates on this course are invited to bring some photographs on a CD or USB drive with them, that they would like to work on. Aimed at users who wish to enhance and change digital images. A working knowledge of Windows is required. Cost Band B IT Training Tailored IT Training packages are available through the ICT Team at VAS, to provide a bespoke course to meet individual needs. A full Training Needs Analysis is offered to ensure that you get the training that you need, and receive the best possible return on investment on your ICT resources. Qualified and experienced IT trainers deliver professional training using the latest technology in the IT Suite. Packages include: · Coursehandouts · Lunchandrefreshments · CertificateofAttendance Courses are available on most popular applications, including Microsoft Office and Dreamweaver, from Beginner level through to Advanced. ICT Suite Available in The Circle The Circle offers a dedicated IT Suite - a useful resource for group training and IT activities. Containing 12 workstations, each fitted with flat screen monitors for increased comfort, and having access to Windows XP and other software packages, high-speed internet access and a networked, colour printer. There is a mounted multimedia projector and laptop installed, along with a dry white board, interactive white board and fixed induction loop hearing system. The room benefits from natural daylight, air conditioning and on-site technical support should you experience any technical hitches. A useful learning tool, NetSupport School is also available, providing trainers with remote access to each PC, for interactive and efficient teaching. Please contact us if you would like further information on how you can use this package to enhance your training. Guests can unwind during refreshment breaks by enjoying complimentary tea and coffee on The Circle Terrace, which offers unique indoor and outdoor space. Monday to Friday Standard Rate Statutory Rate Large voluntary organisations Small voluntary organisations Full Day £270 £243 £176 £162 Half Day £180 £162 £117 £108 If you wish to view the IT Suite please contact us and we will be happy to show you around the facilities. Contact us on (0114) 2536666 or email: info@thecirclesheffield.org.uk The Circle, 33 Rockingham Lane, Sheffield S1 4FW 34 Management NEW Getting the Best from Your Staff NEW Preparing for Management 25 November 2009 All day Repeated on 17 March 2010 Find out what you need to know about the management role: organisational responsibility, what a manager does, how it differs from your current role, and consider how to become `management ready'. This course will help you to: · Understandtheroleofamanager · Identifymanagerialrolemodels · Havecopingmechanismsforfearsabout becoming a manager · Assessexistingmanagerialskillsand identify any skills gaps · Haveastrategytobecome`management ready' This course is for all those who are aspiring to management or are thinking of applying for a management position. Cost Band B 19 November 2009 All day This course introduces the concepts of a `solution-focused' approach to addressing work-related issues. You will practise the skills required to coach staff to achieve their full potential and motivate them to address their own difficulties This course will help you to: · Knowthesolution-focusedapproach · Understandtheapplicationoftheapproach to a range of situations · Knowandpractisetheskillsrequiredofa supervisor or coach · Usetheapproachtomotivatepositivechange Suitable for anyone who is responsible for supporting people to improve at work (e.g., motivation, commitment, relating to colleagues, time management, performance of tasks). An accredited course in Solution-Focused Therapy is offered, on page 15. Cost Band B NEW Working from Home - what 24 November 2009 Management Skills for New Managers 22 and 29 January 2010 2 days Repeated on 16 and 23 June 2010 Making the move into management can be a demanding and anxious time. This two-day course introduces the main elements of the management role and the skills you need to draw on to be successful. This course will help you to: · Understandthefeelingsyoufaceandhave to deal with in making the move into management: for instance, not being `friends' any more · Dealwiththemostcommonissuesaround difficult people and difficult situations · Implementformalproceduresof supervision, appraisal, discipline and grievance · EmbedgoodpracticeindiversityandEqual Opportunities · UsemodelsforPlanning,Organising, Decision making and Communicating This course provides new managers with a foundation of knowledge and skills. Cost Band D organisations need to know 1 morning Encouraging staff to work from home can have a real impact on making work more accessible: for people with mobility difficulties; delivering services to a wide geographical base; or reducing the stress of commuting. This course looks at the issues of setting up work-from-home practices in your organisation. This course will help you to: · Knowwhatanorganisationneedstoconsider when setting up such an arrangement · Beclearabouttheadvantagesand disadvantages of working from home · Assessorganisationalgoodpracticefor guidelines, supervision and support This short course offers managers an opportunity to consider working from home as a strategy for their staff members. Cost Band A 35 The Roles and Responsibilities of a Management Committee 28 November 2009 Saturday morning Repeated on the evening of 17 June 2010 The management committee of an organisation is ultimately responsible for running the organisation. It is important that members are aware of their roles and responsibilities, both practical and legal. This course will help you to: · Understandtheresponsibilitiesof committee members · Understandtheresponsibilitiesofthekey officers on a committee (the chair, secretary and treasurer) in particular Aimed at new committee members but also useful for those who are more experienced. Cost Band A · Becomefamiliarwiththedifferentmodels · Structureandrecordsupervisions · Developtoolsandtechniquestousein supervisory meetings · Identifyhowtoapproachdifficult supervision situations For people new to the role of supervisor and for those who would like to develop new skills Cost Band B Project Management 23 February and 2 March 2010 2 days Setting up a new project? Managing an existing project? This course starts from fundamental principles to give you a `road map' that will help you to get it right first time and every time. This course will help you to: · Plantheprojectstructureandparameters · Identifyprojectroles­whodoeswhat · Identifyandmanagerisksandopportunities · Monitorandevaluateoutcomes · Planforchangemanagementand implementation This course is ideal for Project Managers and those who aspire to project management. However, you will get the most from the course if you have a project in mind and are therefore able to reflect on applying the principles of the learning. Cost Band D Using Emotional Intelligence ­ for Managers 9 December 2009 All day By identifying, understanding and developing your emotional intelligence you can work towards becoming more productive and successful at what you do ­ and help others to be more productive and successful too. This course will help you to: · Developyourawarenessofwhatemotional intelligence is, and its impact on your management style · Knowhowtouseemotionalintelligenceto improve relationships between staff · Becomemoreawareandappreciativeof your own emotional needs For leaders and managers who want to develop their `people skills' and improve productivity in their organisations. Cost Band B Supervision Skills 9 December 2009 All day Repeated on 18 May 2010 A course to introduce participants to the principles and practice of supervision. This course will help you to: · Understandwhysupervisionisimportant 23 March 2010 All day The appraisal process should be motivational, supportive and rigorous. It is a time for managers, and the staff members they manage, to consider the achievements of the past and to set goals for the future. This course will help you to: · Understandtheprinciplesoftheappraisalprocess · Assessperformanceagainstjobdescriptions and goals · Devisestrategiestohelpimproveperformance · Setfairandbalancedgoals · Improveyourconfidenceinreviewingstaff performance For anyone with supervisory or line management responsibilities and for those responsible for managing human resources. Cost Band B Motivation Through Appraisal 36 Planning for Sustainability NEW Developing into Senior 5 and 12 May 2010 2 days This course is for managers who are preparing for senior or strategic roles and focuses on the skills, attributes and knowledge required to lead an organisation, rather than a project or a team. This course will help you to: · Navigatethroughthestrategic`landscape' · Balancetheneedsoftheorganisationwith those of individuals and teams · Developstrategiestoimprove organisational performance · Gettogripswithfinancialmatters · Planyourowndevelopmentandpersonal goals This is a development opportunity for trustees and new managers at a senior or strategic level, and also managers who aspire to more senior roles. Cost Band D 22 April 2010 All day Voluntary and community organisations need to fund their activities now ­ and keep on funding them. A sustainable future can only come from sound preparation and planning. But what should your plan include? This course will help you to: · Reviewyourorganisation'scurrentsituation · Beawareofthefullrangeoffundingoptions · Choosetheoptionsthatarerightforyour organisation · Identifythemanagementtoolsneededfor sustainability · Strengthenyourorganisation'srelationship with funders For management committee members and staff who have responsibility for strategic planning of a voluntary or community organisation or project. Cost Band B Management Event Management 22 April 2010 All day Planning an event of any size or content requires the same basic organisational building blocks. This course will provide you with the basic knowledge and tools to plan and deliver a simple event. This course will help you to: · Haveasystemandmethodologyfor planning and delivering a successful event · Havetherighttoolsforeffectivepre-planning · Understandhowtoconstructaneventbudget · Understandthehealthandsafety requirements of running an event · Haveaknowledgeoflicensingissuesand where to find relevant information · Understandthevariousoptionsformarketing an event For anybody planning events such as training, fundraising and conferencing. 6 May 2010 All day Having to deal with `difficult people', whether they are colleagues, co-workers or staff members, can lead to managers feeling demoralised, de-motivated and stressed. The responsibility for resolving such situations rests with managers and supervisors and there is often little support within the organisation. The course looks at informal and more structured responses to `difficult' behaviour. This course will help you to: · Understandwhysomepeopleexhibit`difficult' behaviour · Identifydifferenttypesof`difficult'behaviour · Understandyourowncontributionto situations · Defuse,deflectordealwithsituations · Decidewhenandhowtouseinformalor more structured responses to `difficult' behaviour from staff, volunteers and clients For those who manage or supervise staff and volunteers. Cost Band B The course on `Conflict Resolution in the Workplace' on page 22 explores a structured approach to conflict in the workplace for managers. Dealing with Difficult People Cost Band B 37 Professional Boundaries 25 May 2010 All day This short course looks at the organisational issues of establishing and maintaining professional boundaries. This course will help you to: · Knowwhatismeantbytheterm`professional boundaries' · Establishtheimportanceofmaintaining professional boundaries for all stakeholders · Considerthekeyissuesforyourorganisation's professional boundaries policy · Dealappropriatelywithbreachesofyour organisation's professional boundaries policy For managers and co-ordinators who have responsibility for establishing policy and procedures and dealing with problems as they arise. The afternoon session will look at the judgements that must be made in order to deal appropriately with different situations. Participants are invited to bring case studies of their own to share with the group. Assessing and Minimising Risk for Front Line Staff 22 June 2010 All day Organisations have a responsibility to minimise risk for all staff involved in the delivery of their services. This course looks at ways in which an organisation should plan to support staff and help to develop skills and confidence in managing risk. This course will help you to: · Definesafeworkingandidentifythetypes of risk that might arise · Considerwaystominimiseriskanddanger · Plananddeveloptechniquesformanaging risky situations · Developtrainingplansforstaffinfrontline positions · Discusswaysofcopingwithincident-related stress and what happens after an incident · Prepareanorganisationalactionplanfor safe working For all managers and supervisors. If you are a front line worker looking for ways to deal with conflict with your service users, the course Safe Working and Handling Conflict will better meet your needs on page 19. Cost Band B Cost Band B NEW Outcome-based 26 May 2010 All day OBA is a disciplined way of thinking and taking action that communities can use to improve the lives of children, families and the community as a whole. It can also be used by agencies to improve the performance of their services. OBA is a powerful approach to assessing project effectiveness ­ focusing on outcomes to be achieved as opposed to service outputs. It has been adopted by Every Child Matters and senior policy makers and is widely recommended by Councils. This course will help you to: · KnowtheframeworkofOutcome-based Accountability · BeabletoapplytheprinciplesofOBAtoa range of situations · AssesstheimplicationsofOBAforyour projects and services This course will help organisations involved in service delivery to define the changes they hope to achieve and the steps they need to get there. Cost Band B Accountability (OBA) Managing Stress at Work 1 July 2010 All day Up to 5 million people in the UK feel `very' or `extremely' stressed by their work and 10.5 million working days are lost every year due to self-reported stress (HSE figures). People in jobs related to caring and teaching are especially vulnerable. This course will help you to: · Identifycausesofstressintheworkplace · Learnthesignsandconsequencesofstress · Evaluatetheeffectivenessofyour organisation's stress management · Findouthowtomanageyourownstress · Knowhowtohelpotherpeopletocopewith stress This session is particularly for line managers, although other members of staff may also find it useful and relevant. Cost Band B 38 Mental Health The VAS Mental Health Training Project provides training for staff and volunteers from voluntary and community organisations whose service users include people with mental health problems. Our courses are also useful for people who want to improve their knowledge and awareness of mental health issues. We promote positive images of people with experience of using mental health services and aim to encourage socially inclusive, recovery focused practice. We value the perspectives of all mental health stakeholders who subscribe to these views, therefore our courses are provided by trainers from a range of different backgrounds, including people with experience of using services and people who work for voluntary and statutory sector mental health organisations in Sheffield. Sheffield Health and Social Care NHS Foundation Trust also delivers a range of courses around working with people with mental health problems. Some free places are available for voluntary and community organisations ­ contact us for details, or sign up to our email distribution list for updates by emailing training@vas.org.uk Mental Health Awareness 1 October 2009 All day Repeated on 11 March and again on 16 July 2010 This course gives you the chance to increase your knowledge and awareness of mental health issues, to consider the impact of mental illness on people's lives and learn how your role can make the experience of using services more constructive and positive. This course will help you to: · Explorethedefinitionsofmentalillnessand mental health · Studythevalues,attitudes,stigmaand society's views surrounding mental health problems · Understandserviceuserperspectives, and the impact that a diagnosis of mental illness can have on an individual's life and independence · Beawareofavailablementalhealthservices For anyone in contact with people with mental health problems ­ not just those in mental health-specific services. Cost Band B Working to Promote Recovery 15 October 2009 All day Repeated on 22 April 2010 The Recovery Model ­ which promotes the idea that everyone has the potential to move towards leading a life of their own choice ­ is now a central value within mental health services. It recognises that people with mental health problems have the right to be considered equal members of society. This course outlines how the process of supporting service users to be members of a community of their choice can be achieved. This course will help you to: · Understandthecontextofrecovery · Understandthekeyconceptsofrecovery · Understandthemodelsandmethodsthat inform good practice in relation to recovery · Understandthebarrierstorecoveryand how these barriers might be overcome For people whose work brings them into contact with mental health service users, and for people with an interest in defending and upholding the right of mental health service users to lead fulfilling and rewarding lives. Cost Band B 39 Coping with Loss and NEW Bereavement 21 October 2009 All day If you work with terminally ill clients and/ or clients who have been traumatised by loss or who are bereaved, you may find this workshop helpful. This course will provide an introduction to the bereavement cycle, explore ways of supporting clients, yourself and your colleagues, and identify organisations that you may wish to signpost people to. This course will help you to: · Exploreboundaries,soyoudon'tfeel overwhelmed by your client's emotions · Identifytriggersthatmaybecausingdistress to your clients · Consideryourownsupportnetworks · Identifyfuturedevelopmentneeds For paid workers or volunteers who come into contact with terminally ill, traumatised or bereaved individuals in any environment. Cost Band B Suicide and Risk Assessment ­ An Introduction 12 November 2009 1 morning Repeated on 12 May 2010 This training will give you a chance to identify risks, explore your response to issues of suicide and suicidal behaviour, and to increase your awareness and confidence in dealing with them. This course will help you to: · Haveagreaterunderstandingoflocal suicide risk factors and how suicide is reported in the media · Bemoreconfidentaroundmanagingrisk within your own context i.e. `knowing when to be concerned and what to do with that concern' · Exploregoodpracticeindifferentsettings · Promoteservicesthathavearoletoplayin helping people at risk For people who work with people, in any setting, for whom suicide is an issue. Cost Band A NEW Mental Health Act Awareness Working with Depression and Anxiety 3 December 2009 All day Repeated on 6 May 2010 Depression and anxiety are familiar feelings to most people. This session aims to increase your understanding of the wide-ranging nature and effects of depression and anxiety, and explore your role in responding to and working with people experiencing depression and/or anxiety. This course will help you to: · Understandtherangeofexperiencesthat depression can bring, and the impact it has on people · Identifythemaintriggersofdepressionand anxiety · Beawareofmanagementandtreatment approaches, and available services For people whose service users include people affected by depression and/or anxiety. 4 November 2009 All day The Mental Health Act 1983 was amended in 2007. New provisions make it more likely that voluntary and community organisations will be working with people who are subject to compulsion under the Act (including services that provide support for older people). Through presentations, group activities and a DVD exercise, this course will help you to: · UnderstandthecontextoftheMentalHealth Act 1983, as amended in 2007 · Acquireknowledgeoftheguidingprinciples underpinning the Act · Acquireknowledgeofrelevantsectionsof the Code of Practice · Understandhowthe2007amendments affect the 1983 provisions For anyone with an interest in the Mental Health Act, particularly paid workers and volunteers who support people with mental health problems. It is an introductory course, aimed at workers who have little or no experience of the Act but would like to familiarise themselves with its main provisions. Cost Band B Cost Band B 40 Mental Health Problems - Diagnoses and Treatments 10 December 2009 All day Repeated on 1 April 2010 Who defines and diagnoses mental disorder or illness ­ and how? What different views/ models of mental ill health are there? How does a diagnosis affect people ­ legally, socially or personally? How can we best support people with mental health problems and those who care for them? This course will help you to: · Beawareofdiagnosesandclassifications (including `dual diagnosis') · Knowofthetreatmentsandservices available and what can and cannot be expected from them · Identifythemythsandstigmasurrounding terminology · Understandtheimportanceofamulti-agency and multi-professional approach to working with people with mental health problems, their families and other networks For people who work in a mental health setting, and/or who have already undertaken some mental health awareness training. Cost Band B Syndrome and look at different ways that you can get on better with people who have a diagnosis For people working in the voluntary and community sector providing support to people with Asperger Syndrome. It will also be of benefit to anyone who is in contact with someone with Asperger or who has an interest in the subject. Cost Band B NEW Working with People with Bipolar Disorder Working with Asperger Syndrome 16 December 2009 All day 68% of people with Asperger Syndrome have had contact with mental health services for problems such as depression, self-harm, anxiety and social phobias. Many of these people reported that this contact was a negative experience. Understanding hidden disabilities is something that society as a whole can improve greatly and this course will help to do that. The course is presented by someone who has Asperger Syndrome and therefore can provide a great insight into what it feels like to deal with personal problems on a daily basis. This course will help you to: · UnderstandhowAspergerSyndromeaffects daily living · ExplorethelinkbetweenAsperger Syndrome and mental health problems · ProvidesupporttopeoplewithAsperger Syndrome in the world of work · UnlockmisconceptionsaboutAsperger 13 January 2010 All day This course provides an insight into what Bipolar Disorder is - the nature of the condition, how it can affect people and their lives and what can be done to treat it. The course will enable participants to help people living with the disorder to manage their condition, and to support carers by providing information about the disorder and the sources of help available. This course will help you to: · Recognisesymptomsandcharacteristicsof Bipolar Disorder · Understandmedicalandsocialtreatment strategies · Beconfidentinsupportingpeoplewhoself manage their condition · Beawareofavailablesourcesofhelpand support, locally and nationally The course is suitable for workers directly supporting people with Bipolar Disorder or staff with responsibilities for their supervision. It is also relevant and of value to carers. Cost Band B 41 Working to Promote Social Inclusion 20 January 2010 All day Social inclusion is about helping to ensure that everyone feels able to contribute to and be involved in his or her local community. This course aims to provide learners with the knowledge and skills they need to give the people they work with a better chance of empowerment and improved life chances. It will also support learners to promote the value of social inclusion initiatives to other agencies. The course includes a focus on people who may have to overcome additional barriers to involvement, such as travellers and young people. This course will help you to: · Definesocialinclusionandsocialexclusion · Gainanoverviewofthenational,regional and local focus in relation to social inclusion · Understandmentalhealthandsocial inclusion · Exploremethodsofsupportingpeopleto become involved in their communities For anyone working in the mental health field, carers, service users and other people whose work brings them into contact with mental health service users. It is also relevant to people with a general interest in social inclusion. Cost Band B Working with People who Hear Voices 3 February 2010 All day Repeated on 1 July 2010 `I think that if our psychiatrists told us reassuringly that our minds are able to do things like create voices, though we are not able to fully understand it, then people would go home feeling better than if they were diagnosed schizophrenic' Michael de Valda, Hearing Voices ­ My Own Experience This course will help you to: · Beawareoftaboosandattitudestowards people who hear voices · Understandhowhearingvoicesimpactson a person's life · Identifyskillsthatwillenableyoutowork effectively with voice-hearers to develop their coping strategies For people whose work brings them into contact with people who hear voices. Cost Band B Understanding Self Injury 11 February 2010 All day What lies behind self-injurious behaviour? How do you respond with confidence and sensitivity to the needs of people who selfinjure? This course will help you to: · Defineself-injury · Setself-injuryintothecontextofotheracts on the body · Identifythelifeexperiencerelatedtoself- injury · Understandwhypeopleself-injure For people who need an understanding of why people self-injure and basic information about current research and clinical findings. Cost Band B NEW Mental Health and Domestic Violence 28 January 2010 All day This course provides an introduction to the subject of domestic violence and mental health. This course will help you to: · Understandsomeoftheconstituentsof domestic violence · Learnaboutcopingstrategiesthatmaybe used by individuals facing domestic violence · Understandtheimpactofdomesticviolence on mental health · Learnwhatneedstogointoasupportplan to help mental health recovery Suitable for anyone wishing to gain a better understanding of the negative impacts domestic violence has on mental health. Cost Band B The course has helped me to have a better understanding of service users who self harm/injure. 42 Understanding Eating Disorders ­ The Maudsley Method 25 February 2010 All day This course explores various definitions of eating disorders, identifies their causes and effects, highlights the recovery process and explores techniques in working with ambivalence. It also describes the different ways in which carers adopt coping strategies and provides information about eating disorder services in Sheffield. This course will help you to: · Understandthefullrangeofeating disorders, their causes and effects and how they are diagnosed · Understandthateatingdisordersarenot about food, they are about feelings · Understandtheprocessofrecoveryin relation to eating disorders · Acquireworkingknowledgeofthe Maudsley model of change, and basic skills in motivational interviewing · Identifyrelevanttreatmentsandservices, particularly services provided by SYEDA For anyone seeking to develop a deeper understanding of eating disorders. Cost Band B Working with People who Self-Injure 28 and 29 April 2010 2 days An opportunity to explore what lies behind self-injurious behaviour and the responses available in meeting the needs of people who self-injure. This course will help you to: · Defineself-injuryandsetitintothecontext of other acts on the body · Identifythelifeexperiencerelatedtoself- injury and understand why people self-injure · Exploreprinciplesofgoodpracticeand practical interventions when working with people who self-injure · Understandtheroleofdutyofcarein relation to self-injury For practitioners who need to understand selfinjury and develop their skills in working with people who self-injure. The one-day course Understanding Self Injury provides an insight into the subject area for non-practitioners, see page 41. Cost Band D Working in a Culturally Appropriate Way 3 March 2010 All day Black and ethnic minority individuals with a mental health problem may experience discrimination on a number of different levels. This course aims to help people within voluntary and community sector organisations to provide services that are both culturally appropriate and sensitive. This course will help you to: · Identify the potential barriers to accessing services for black and ethnic minority users of services · Understandtheimpactofinstitutional practices · Beawareofhowraceandculturalidentity contribute to mental health and exclusion · Exploregoodpracticewhichcanbe applied to your work For managers and staff in all mental health services. Cost Band B NEW Depression Awareness 27 May 2010 1 morning A course to give a general overview of depression to interested members of the public. This course will help you to: · Learnthecorrectuseoftheterm `depression' · Learnaboutsomeofthesymptomsof depression · Seewhatitcanbeliketobeaffectedbythe illness · Learnsometechniquesforproviding support to people with depression · Identifyservicesandgroupsproviding support This training is suitable for carers, volunteers and paid workers in contact with people with mental health problems and for people with personal experience of depression. Cost Band A 43 Working and Living with Psychosis and Paranoia 10 June 2010 All day This course will give you the opportunity to gain an understanding of what it means to experience paranoia or psychosis, how it develops and affects people's lives, and the treatments, models, therapies and interventions available. This course will help you to: · Defineparanoiaorpsychosis,howitcan present itself and how it can escalate · Considerpotentialcauses · Identifystrategiesforacknowledging psychotic beliefs and living with paranoia or psychosis · Beawareoftheimpactofmediaon paranoia or psychosis This training is aimed at those who work with people experiencing paranoia or psychosis, or anybody with an interest in paranoia ­ both professionally and personally. Cost Band B Tailored Training Case Study A local self-help group received some funding for training to develop their group. They decided that they would like to learn about mental health advocacy and how they could use advocacy skills to support group members. The VAS Mental Health Training Officer developed a one-day course tailored to meet the group's requirements. People attending the training reported that it was a thorough, well-structured and wellorganised course that left them feeling much better informed. They particularly enjoyed the group discussions, looking at the qualities of a good advocate, and case scenarios that provided examples of situations they might face. If you would like to organise some tailored training on a mental health topic, please contact VAS's Mental Health Training Officer, Patrick Wood on 0114 2536626 or email p.wood@vas.org.uk 44 Personal Development Time Management 13 October 2009 Repeated on 18 March and 15 June 2010 All day NEW Confidence at Work 5 November 2009 1 day A Directory of Social Change course delivered for VAS by Cathy Shimmin. This course aims to help you overcome the barriers that prevent you achieving your goals and will help you to overcome your self-doubts and develop the self-belief that will help you to further your goals and performance at work and elsewhere. This course will help you to: · Explorehowtosetandachievegoals · Identifywaystodevelopyourselfesteem · Identifywaystoportrayconfidence,step outside your comfort zone and achieve greater results · Explorewhatcreatesapositiveimageand how to project this to colleagues · Findouthowtohandlefeedbackfrom others and use it positively This course is for people at all levels who want to develop their self-esteem and confidence to help them deliver the best results they can for themselves and for their organisations. Cost Band B We can all struggle to meet deadlines and get everything done. This course will help you to: · Exploremodelsofhowtoprioritiseandplan work · Usedifferenttimemanagementtools · Learnsometechniquesfordealingwith paperwork · Developstrategiesfordealingwithpoortime managers · Recognisetimestealersanddealwiththem For anyone who would like to effectively manage their workload. Cost Band B How to Be More Assertive 3 November 2009 Repeated on 10 March 2010 All day If you find it difficult to say `no' or to express your point of view clearly and calmly, this training day will start you on the road to expressing yourself assertively. This course will help you to: · Discoverwhattheterm`assertive'means ­ and other associated terminology · Thinkaboutwhatinhibitsyoufrom expressing yourself in a way that others listen to and understand · Learnsometechniquestogetyourpoint over, while respecting other people's · Usecopingstrategiestodealwithdifficult situations For anyone who would like to deal better with situations when they are in conflict with others, or who need support to learn to express their thoughts and feelings. The course Assertiveness in Practice will look at some of these situations in more detail. On page 45. Cost Band B NEW REVEAL Yourself 1 December 2009 All day This workshop is an opportunity to evaluate different aspects of your life, to look honestly at where you are heading and to gain insights about what you could do to change things for the better. It is delivered in a person-centred style, empowering participants to reduce stress and frustration and take control of their future. This course will help you to: · Recogniselimitinghabits · Seeyourselfasyouwanttobe · Identifyyourrealpriorities · Writeyourownfuture For anyone who feels stressed, limited or frustrated and wants to change things. Cost Band B 45 Creative Thinking 20 May 2010 All day We can all be limited by assumptions and beliefs about what is feasible or realistic - but look at things from a different perspective and all sorts of possibilities open up. This workshop introduces ideas and activities to help you to address challenges by `thinking outside the box'. This course will help you to: · Understandtheprocessofcreativethinking · Identifythebenefitsofcreativethinking · Learnfreshwaystothinkcreativelyabout challenges · Overcome`thought'barrierstocreative thinking - in yourself and others · Applycreativethinkingtechniquesin`real- life' situations This interactive course is suitable for anyone who wants to find fresh approaches to problem-solving ­ whether in management of organisations or day-to-day work ­ that you can also apply to personal life. Cost Band B Confidence Building 13 January 2010 All day If you feel that you would benefit from feeling more confident, in yourself, or your abilities, then why not join us for a day to help you do just that? This course will help you to: · Developapositiveself-imageandboost your self-esteem · Changethenegativebeliefsyouholdabout yourself and your abilities · Learnhowtocommunicatewithyourselfin a constructive way · Learntorelaxandembracechange For anyone who wants to feel more confident. Especially useful for those who wish to make changes ­ this course will offer practical tools for embarking on new journeys. Cost Band B Assertiveness in Practice 6 July 2010 All day This course includes a reminder of the principles of assertiveness and offers an opportunity to review real-life incidents and case studies with the help of the trainer and the group. This course will help you to: · Reinforceyourlearningaroundthe principles of assertiveness · Learnthroughreflectiononincidentsand situations · Practiseskillsaroundmanagingyourown behaviour to change the behaviour of other people For anyone who identifies that they struggle to be assertive in specific situations and who wants to further develop their skills. Cost Band B 46 Volunteer Management Involving Refugee Volunteers 3 November 2009 Repeated on 13 May 2010 All day Having a diverse volunteer group can help you to deliver your service more appropriately. Learn some effective ways to increase the diversity of your volunteers. This course will help you to: · Understandmythsandfactsaboutrefugees and asylum seekers · Knowthelegalissuesaroundrefugeesand asylum seekers volunteering e.g. CRB checks, expenses, benefits etc. · Ensurethatyourrecruitment,inductionand support procedures are welcoming and inclusive · Developanactionplanforyourorganisation For anyone working with volunteers who wants to improve involvement of refugees and asylum seekers in their organisation. Cost Band A Attracting and Keeping Volunteers 21 January 2010 Repeated on 25 May 2010 All day Now, more than ever before, organisations depend on volunteers to help deliver services. And when you've found and recruited the `right' people, you don't want to lose them. This course will help you to: · Thinkaboutwhatyoucanofferto volunteers and what you expect in return · Designeffectiverecruitmentprocesses · Understandthepartsupervisionandsupport play in volunteer motivation · Ensurethefoundationsofahappyfuture relationship This course is for anyone involved in, or considering, running a volunteer programme. Cost Band B NOCN Level 3 Award in Managing Volunteers 19 January, 9 February, 16 March, 20 April, 18 May and 15 June 2010 6 days NEW Organising Your Volunteer Programme 24 February 2010 Repeated on 17 June 2010 All day The NOCN Level 3 Award in Managing Volunteers is nationally recognised as the vocational qualification for Volunteer Managers and Co-ordinators. The course covers each aspect of volunteer management - including: social policy and community impact of volunteering, organisational and strategic processes, policies and procedures; recruiting, selecting and supervising volunteers; training and developing volunteers. Voluntary Action Sheffield has developed an innovative approach to delivery, using a blend of face-to-face and online delivery to create a `community of learning', where participants learn from each other as well as from the tutors. For more details on this course, please see page 15. This course focuses on the policies, processes, legal requirements and arrangements that any organisation needs to have in place for a volunteer programme. This course will help you to: · Ensureafirmpolicyfoundationfora volunteer programme · Designeffectiveprocessestocomplywith organisational policies · Knowthelegalrequirementsonvolunteering · Considerhowtoadministeravolunteer programme efficiently Whether your organisation already has a volunteer programme, or is thinking about one, this course offers practical advice and plenty of support. Cost Band B 47 NEW Working with Young Volunteers Volunteer Centre Sheffield All day Volunteer Centre Sheffield provides advice and information to: · Peoplewhowouldliketovolunteerorfind out more about volunteering · Organisationswhouseorwanttouse volunteers We promote good practice in volunteering. Volunteer Co-ordinators are welcome to contact us for advice and support in developing volunteering roles and reducing barriers to volunteering. We are also able to give specialised support around involving refugees and asylum seekers as volunteers. Our quarterly Volunteer Co-ordinator Forums are an opportunity for people working with volunteers to network, discuss current issues in volunteering, receive policy updates and have training input. For information on the Forum, or for advice on volunteering, contact the Volunteer Centre Manager, Julia South on 0114 253 6648 or email j.south@vas.org.uk 24 March 2010 Organisations who want to recruit young people (under 16) to their volunteer programmes have to deal with particular issues. This course will help you to: · Knowthelegaland`dutyofcare' requirements of working with young volunteers · Considerdifferentwaystorecruitand engage young people in activities · Beabletonegotiateboundariesand agreements · Assessandpromotethebenefitsofinvolving young people in a volunteer programme This course is suitable for people whose volunteer co-ordination activities involve young people (between the ages of 10 and 16) in volunteering activities outside school. Cost Band B Sheffield Volunteer Centre welcome message 48 Working with Service Users Getting Your Service Users Involved 14 October 2009 All day Repeated on 23 March 2010 This course will focus on how to involve your service users. Explore how organisations persuade and motivate service users (including communities of geography or interest and people who are socially excluded) to become `involved' in the provision or use of services, expressing their views, contributing ideas, campaigning, etc. This course will help you to: · Understandtheethicalandpolitical importance of involving users · BeawareofissuesaroundEqual Opportunities ­ and the potential difficulty and importance of inclusiveness · Developtheskillsrequiredofworkersand service users · Learntoolsandstrategiestogetserviceusers involved in a project For anyone working with service users or in a Community Development role. Cost Band B Working with Young People 26 November 2009 All day Young people are one of the groups who are often ignored or excluded. This course reflects the importance of including young people in planning, delivery and evaluation of services and offers ideas and strategies for workers with this responsibility. This course will help you to: · Understandtheethicalandpolitical importance of including young people in decision-making processes · Understandthenatureofthebarriersthat can inhibit communication or exclude young people from services · Beabletoapplysomestrategiestoimprove communication and overcome barriers · Knowsometoolsandideasthatworkerscan use to involve and include young people For anyone in organisations that carry out community development and consultation or deliver services to young people. Cost Band NEW Initial Client Interviews For Support and Training Services staff 8 December 2009 All day The initial client interview is usually a timelimited opportunity to find out the service user's main issues, and assess your ability to meet their needs. This course covers the key skills required to successfully conduct face-to-face interviews, whilst putting your client at ease. This course will help you to: · Buildafriendlybutprofessionalrelationship with the client · Listenactivelytowhattheyaresaying · Usequestioningskillstoclarifythecontent and elicit further information · Summarisecontentforcontactsheets, reports or Individual Learning Plans The content will start from first principles, and will suit people who are relatively new to this role. Suitable for people in organisations that specialise in either personal support or training and who conduct initial assessments. Advice and Information Services staff should consider the Initial Client Interview course on page 50. Cost Band B Working with Women's Groups 18 November 2009 All day Whether setting up a new group or developing an existing one, this course looks at the particular issues around working with groups of women. This course will help you to: · Createasafeenvironmentforagroupof women, in which they feel confident · Encouragewomentorelax,listentoand communicate assertively with each other · Facilitateandstimulateinclusivediscussion and manage group decision-making · Planastructureandactivitiesappropriateto the experience and needs of a group · Feelmoreconfidentaboutchallenging difficult behaviours and attitudes For those who want to increase their skills in facilitating women's support or study groups; are participants in a women's group and would like to play a role in running the group; or have an area of expertise that they would like to introduce to women's groups. Cost Band B 49 NEW Working with Vulnerable People: An Introduction Supporting Service Users to Change 19 January 2010 All day Change is a fundamental objective of working with individuals who have significant barriers. Whether the aim is independent living, settling into employment, establishing a life that is free of substance use, support workers require key skills to enable change to happen. This course will help you to: · Establishreadinesstochange · Measure'softoutcomes'and'distance travelled' · Useactionplanningasanenablingtool · Supportconfidencebuildingand self-efficency For support workers (and similar) who work with people who have significant barriers: including people in supported tenancies and offenders, ex-substance users. 8 December 2009 All day Organisations now have a duty to work within guidelines when delivering services to people who are ­ or who become ­ vulnerable. Anyone can become vulnerable as circumstances and health change. This course will include an overview of the Safeguarding Adult Procedures and legislation like the Mental Health Act, the Mental Capacity Act and the recently introduced Deprivation of Liberty Safeguards. This course will help you to: · Knowwhovulnerablepeopleare,the definitions that identify them and recognise signals to be concerned about · Acquireknowledgeandunderstandingof good practice in safeguarding both the service user and staff · Knowthebasicelementsofrelevant legislation and how to work within these legislative processes · UnderstandtheSafeguardingAdults processes and procedures in order to facilitate a referral, where appropriate · Developanoverviewoftheservicesavailable to support workers with difficult situations Suitable for managers and workers who want an insight into the new 'Vulnerable People' guidelines'. Cost Band B If you regularly work with service users to motivate them to change, see also Motivational Interviewing on page 19. Cost Band B The free and easy way to find out about training... Do you know how to find out about what training is happening in our area? Join our e-network and the information will come direct to you! By adding your email address to our e-network, you will be kept up to date as to what training is happening, and you will also receive updates about VAS's Training Programme. This free service is easy to join, simply send an email to training@vas.org.uk 50 Working with People Who Use Substances 26 January 2010 All day Working with substance-dependent users can be difficult and frustrating. This course focuses on providing knowledge around substance use and dependency, ways to help people cope with their substance use and strategies to make working with substance users more productive. This course will help you to: · Considerthesocial,politicalandethical importance of including substance users · Understandtherangeofsubstance dependency and the responses specialists can make to it · Knowsomeeffectivewaystohelppeople to manage their substance use in order to access services · Considercopingstrategiestohelpdeliver services effectively For people who provide services where some service users are dependent on substances. This might include: advice and guidance, housing and support services, education and training. Cost Band B NEW Initial Client Interviews For Advice and Information Services staff 11 May 2010 All day The initial client interview is usually a timelimited opportunity to find out the service user's main issues, and assess your ability to meet their needs. This course covers the key skills required to successfully conduct face-toface interviews, whilst putting your client at ease. This course will help you to: · Buildafriendlybutprofessionalrelationship with the client · Listenactivelytowhattheyaresaying · Usequestioningskillstoclarifythecontent and elicit further information · Summarisecontentforcontactsheets, reports or Individual Learning Plans The content will start from first principles, and will suit people who are relatively new to this role. Suitable for people who work in organisations that specialise in advice and information ­ whether they carry a client caseload or signpost individuals to other services. Support and Training Services staff should consider the Initial Client Interview course on page 48. Cost Band B Working with People with Learning Difficulties 13 May 2010 All day The term `learning difficulties' covers a wide range of disability. This course focuses on information about the range of barriers to inclusion and how organisations can make services more accessible. This course will help you to: · Establishtheimportanceofincludingpeople with learning difficulties in your services · Becomefamiliarwiththerangeoflearning disabilities and some ways in which these can inhibit understanding · Knowsomewaystohelpovercomebarriers to understanding and inclusion · Knowwheretogetsupportandinformation For people who provide services. These might include advice and guidance, housing and support services, education or training. Cost Band B VOLUNTARY ACTION SHEFFIELD TRAINING COURSE BOOKING FORM Please print this page and use one per person. Send by post, fax or email. You can also book onto courses by going to our website - www.vas.org.uk Surname: Home address: Postcode: Home or mobile telephone number (in case we need to contact you with last-minute course amendments): Course Title and Date(s) Do you have any access requirements e.g. wheelchair? If so, please tell us what they are. Do you have a long term health or learning disability issue? If so, please give details. Do you have any support needs to enable you to take part in the course? On full day courses, we provide a light, vegetarian lunch of sandwiches and fruit. Refreshments, etc., are available on all courses. Please let us know if you have any dietary requirements. First Name: Date of Birth: Male/Female? Your job title: Your organisation's FULL name (no abbreviations) and address: Postcode: Phone: Email ­ personal or work: We prefer to email you to confirm your place is booked, please try to provide a direct email address. Would you like to be informed by email about our forthcoming training events? Y/N PAYMENT ­ indicate option I enclose a cheque with this booking form for £ payable to Voluntary Action Sheffield Please send me a bursary form I require an invoice sending to (please tick) the organisation's address above or the address below Invoice Address: If you are providing a purchase order number please send it now with this booking form. We cannot accept purchase order numbers arriving separate to the booking form. Purchase order number I have read and agree to the booking and payment terms and conditions. I am aware that it is my responsibility to contact VAS if I do not receive an acknowledgement to this booking. I agree to my details being added to Voluntary Action Sheffield's database in order that information relating to my course booking can be sent to me. I am aware that my information may be used for monitoring purposes but it will not be passed to any third parties. Signature of learner For OFFICE USE only IC sent CHQ Signature of budget holder/manager JI sent BF sent Reserve list BF agreed Cancelled INO Date Price £ Account no. Please mark your envelope TRAINING and return it to: The Training Team, Voluntary Action Sheffield, The Circle, 33 Rockingham Lane, Sheffield, S1 4FW Email: training@vas.org.uk Tel: 0114 2536623 Fax: 0114 2536601 Charity No. 223007 Company No 215695 VAT Reg No 706118363 Voluntary Action Sheffield is a member of the National Association for Voluntary and Community Action (NAVCA)